Fraud Operations Professional

Support Fraud and Claims Operations through the Command Center by documenting and optimizing end-to-end business processes. Partner with operations, risk, compliance, and technology stakeholders to develop SOPs, create process maps, define future-state operating models, and drive process standardization and continuous improvement. Serve as a subject matter expert in fraud operations processes and documentation methodologies, including workflow analysis and business process redesign to ensure scalable, compliant operations.