Lead - Cybersecurity

Freshworks
London
Workplace: OnsiteFull timeFunction: CybersecurityExperience: 4-10 yearsSkills: ["Executive-level communication","Cross-functional influence","Builder’s mindset","Self-directed","Process improvement"]

Own the end-to-end way the security team communicates Freshworks’ security story to the market, partnering across Security Engineering, Legal, Product, Sales, and Customer Success. Translate complex cloud architecture and security posture into clear customer assurances that accelerate deals and deepen relationships. Build scalable systems, repeatable playbooks, and automation to reduce manual work and increase high-impact customer engagement.

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Freshworks
Freshworks
1 month ago

Lead - Cybersecurity

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Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live

Job Summary

Own the end-to-end way the security team communicates Freshworks’ security story to the market, partnering across Security Engineering, Legal, Product, Sales, and Customer Success. Translate complex cloud architecture and security posture into clear customer assurances that accelerate deals and deepen relationships. Build scalable systems, repeatable playbooks, and automation to reduce manual work and increase high-impact customer engagement.
Location: London
Workplace: Onsite
Employment Type: Full time
Job Function: Cybersecurity
Seniority: Mid level

Key Responsibilities

  • •Own the end-to-end experience of how Freshworks communicates its security story to the market.
  • •Translate complex cloud architecture and security posture into clear, confident customer assurances.
  • •Build scalable systems and create repeatable playbooks for customer security engagement.
  • •Drive automation to reduce manual work and increase high-impact customer engagements.
  • •Partner cross-functionally to align Security Engineering, Legal, Product, Sales, and Customer Success without formal authority.

Key Requirements

  • •4–10 years of information security experience, with depth in application security architecture, cloud security (AWS), or security pre-sales/solutioning.
  • •Strong understanding of web application frameworks, cloud-native architectures, and SaaS security models.
  • •Ability to communicate complex security topics clearly in writing and live customer conversations.
  • •Builder’s mindset—create playbooks, templates, and repeatable processes rather than one-off fixes.
  • •Drive automation or process improvement in a security operations or GTM context.
Experience:4-10 yearsInformation securityCloud securitySaaSGTMSecurity operations
Skills:Executive-level communicationCross-functional influenceBuilder’s mindsetSelf-directedProcess improvement
Certifications:CISSPAWS Security SpecialtyAWS Solutions ArchitectCISMCompTIA Security+
Languages:English
Tech Stack:AWSIAMVPCKMSCloudTrailGuardDutySecurity HubOWASP Top 10Secure SDLCAPI securityTLSAES-256Key managementLoopioResponsiveSafeBaseDrataVantaSOC 2

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor