First Commonwealth Financial

2 weeks ago

Engagement Center Specialist I

✓ Verified Job

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Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Handle inbound client calls and support inquiries related to deposit and loan accounts, account maintenance, and online/mobile banking access. Follow up on requests and information inquiries, make outbound non-sales client service calls, and guide conversations to identify client needs. Maintain detailed knowledge of bank products and services (and non-bank offerings like brokerage and insurance) while actively seeking referrals to support departmental sales goals and quality service targets.

Location: Indiana

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle inbound service calls for deposit/loan account inquiries, account maintenance requests, and banking access issues.
•Complete follow-up after inbound calls, including records research, appropriate mailings, and calls back to clients.
•Make outbound non-sales client service and support calls to assist departmental initiatives.
•Initiate and participate in client conversations to identify financial needs and address them appropriately.
•Seek referrals to bank products and services and maintain up-to-date knowledge of bank and non-bank offerings such as brokerage and insurance.

Key Requirements

•High school diploma (or equivalent) is required.
•Exceptional customer service skills and excellent interpersonal and communication skills are required.
•Proficient computer skills and ability to learn company systems are required.
•Ability to work day, evening, and weekend hours with possible shift changes is required.

Education:High School

Skills:Customer serviceInterpersonal communicationProfessional communication

Tech Stack:Online BankingMobile BankingBillPayMobile DepositEmail

Company Brief

First Commonwealth Financial

Regional financial services company providing banking, lending, wealth management, and related financial products for individuals and businesses. Operates primarily through First Commonwealth Bank across Pennsylvania and neighboring markets.

Industry: Banking

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Indiana, United States

Founded: 1982

Website LinkedIn

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First Commonwealth Financial

2 weeks ago

Engagement Center Specialist I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Indiana

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Handle inbound service calls for deposit/loan account inquiries, account maintenance requests, and banking access issues.
•Complete follow-up after inbound calls, including records research, appropriate mailings, and calls back to clients.
•Make outbound non-sales client service and support calls to assist departmental initiatives.
•Initiate and participate in client conversations to identify financial needs and address them appropriately.
•Seek referrals to bank products and services and maintain up-to-date knowledge of bank and non-bank offerings such as brokerage and insurance.

Key Requirements

•High school diploma (or equivalent) is required.
•Exceptional customer service skills and excellent interpersonal and communication skills are required.
•Proficient computer skills and ability to learn company systems are required.
•Ability to work day, evening, and weekend hours with possible shift changes is required.

Education:High School

Skills:Customer serviceInterpersonal communicationProfessional communication

Tech Stack:Online BankingMobile BankingBillPayMobile DepositEmail

Company Brief

First Commonwealth Financial

Industry: Banking

Company Size: Large (251 to 1,000 employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Indiana, United States

Founded: 1982

Website LinkedIn