Sr. Staff Customer Trust Manager

Sonar Source
Geneva
Workplace: OnsiteFull timeFunction: Legal, Risk & ComplianceSkills: ["Communication","Organizational skills","Executive presence","Collaboration","Customer obsession"]

Own customer trust and security information across Sonar by partnering with the CISO and cross-functional teams to answer security/privacy/compliance questions, enhance the Trust Center, and maintain accurate trust systems. Review and redline security clauses in customer contracts (MSAs/DPAs) with Legal and Sales, translate complex technical details into clear business language, track trust metrics, and improve security governance workflows using LLM prompts and automation.

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FursaFursa
Sonar Source
Sonar Source
2 days ago

Sr. Staff Customer Trust Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own customer trust and security information across Sonar by partnering with the CISO and cross-functional teams to answer security/privacy/compliance questions, enhance the Trust Center, and maintain accurate trust systems. Review and redline security clauses in customer contracts (MSAs/DPAs) with Legal and Sales, translate complex technical details into clear business language, track trust metrics, and improve security governance workflows using LLM prompts and automation.
Location: Geneva
Workplace: Onsite
Employment Type: Full time
Job Function: Legal, Risk & Compliance
Seniority: Mid level

Key Responsibilities

  • •Manage customer-facing security and technical question workflows and enhance/maintain the Trust Center as a go-to resource.
  • •Review customer contracts, MSAs, and DPAs, and provide feedback/redlining support to Legal and Sales on security clauses.
  • •Collaborate across Engineering, Product, Go-to-Market, and Information Security to translate complex technical details into clear, accurate responses.
  • •Keep customer trust systems accurate and support a federated security approach across Sonar.
  • •Develop and refine prompts and automated workflows using LLMs to keep security information systems valid and up to date.

Key Requirements

  • •Deep experience across security domains such as GRC, Cloud Security, IAM, and/or Application Security.
  • •Solid contract and legal acumen, including reviewing, redlining, and providing feedback on security clauses and technical language.
  • •Strong ability to communicate strategy and risk effectively, including working directly with senior leaders and a CISO.
  • •Familiarity with compliance frameworks customers care about, such as SOC 2, ISO 27001, and GDPR.
  • •Ability to use AI tools and create complex prompts to solve security governance problems and automate repetitive tasks.
Experience:Information SecurityGRC
Skills:CommunicationOrganizational skillsExecutive presenceCollaborationCustomer obsession
Tech Stack:LLMsClaude CodeCodexCursorGitHub CopilotGeminiDevinSonarQube

Company Brief

Sonar Source
Builds static code analysis and continuous inspection tools (SonarQube, SonarCloud, SonarLint) that identify bugs, vulnerabilities, and code smells across multiple languages to help teams improve code quality and maintainability.
Industry: Developer Tools
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Geneva, Switzerland
Founded: 2008
WebsiteLinkedIn