Customer Service Engineer

Eaton
Spain
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: bachelorsSkills: ["Customer-focused mindset","Relationship-building","Communication","Organizational skills","Problem-solving"]

Support industrial customers in Spain and select export markets for explosion-proof electrical equipment and power distribution solutions. Provide technical quotations by reviewing specifications and documentation, manage customer orders from receipt through delivery, and act as the primary customer contact with regular project updates. Coordinate drawing approvals and technical clarifications with engineering, manufacturing, and operations teams, while supporting sales with quotation follow-ups and opportunity conversion.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Eaton
Eaton
1 day ago

Customer Service Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Support industrial customers in Spain and select export markets for explosion-proof electrical equipment and power distribution solutions. Provide technical quotations by reviewing specifications and documentation, manage customer orders from receipt through delivery, and act as the primary customer contact with regular project updates. Coordinate drawing approvals and technical clarifications with engineering, manufacturing, and operations teams, while supporting sales with quotation follow-ups and opportunity conversion.
Location: Spain
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Review customer specifications and technical documentation to prepare accurate technical and commercial quotations.
  • •Coordinate with engineering and manufacturing teams to translate customer requirements into appropriate solutions.
  • •Manage customer orders from receipt through delivery, ensuring technical accuracy, regulatory compliance, and alignment with customer expectations.
  • •Serve as the primary customer point of contact with regular updates on project status, lead times, and delivery schedules.
  • •Provide technical guidance and coordinate drawing approvals, technical clarifications, and project communications across internal stakeholders and customers.

Key Requirements

  • •Bachelor’s degree in Electrical Engineering, Industrial Engineering, Electromechanical Engineering, or a related technical discipline.
  • •Minimum 3 years of experience in technical customer support, project coordination, customer service engineering, inside sales, or order management.
  • •Experience supporting industrial customers and managing multiple stakeholders across customer project lifecycles.
  • •Experience working with technical or engineered-to-order products in industrial markets.
  • •Strong ability to interpret engineering documentation and technical drawings, and provide technical product support.
Experience:3+ yearsIndustrial marketsEngineered-to-orderERP
Education:Bachelor's
Skills:Customer-focused mindsetRelationship-buildingCommunicationOrganizational skillsProblem-solving
Languages:SpanishEnglishFrench
Tech Stack:SAPERPMicrosoft Office

Company Brief

Eaton
Designs, manufactures, and distributes electrical components, power management systems, and industrial equipment for energy, aerospace, vehicle, and industrial markets worldwide, focusing on efficiency, safety, and sustainability.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 1911
WebsiteLinkedIn