Southside Bancshares

1 day ago

IT Tech Support Specialist I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Troubleshoot and resolve IT issues from initial problem determination through resolution. Answer Help Desk calls, set priority, document and track cases, and resolve when possible or route to the right IT staff. Research workarounds, maintain resolution knowledge in the Help Desk system, and provide hardware support and user relocation assistance. Ensure confidentiality and comply with security, audit, and relevant banking regulations while supporting internal systems and networks.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Troubleshoot IT-related issues end-to-end, including tracking and reporting using Help Desk tracking software.
•Answer incoming Help Desk calls, determine priority, document the problem, resolve when possible, and assign/track status through resolution.
•Research acceptable workarounds and build repeat-resolution intelligence in the Help Desk system to expedite future calls and support training.
•Provide hardware support and user relocation assistance for team members and end-users.
•Assist with set-up and configuration, and support internal/external systems including network and client operating systems as appropriate.

Pay and Benefits

Perks:Health InsuranceDentalVision401kLife InsurancePaid LeaveWellness StipendEmployee Assistance

Key Requirements

•Associate degree (A.A.) or equivalent from a two-year college or technical school, or equivalent combination of education and experience.
•Ability to troubleshoot IT-related issues from problem determination through resolution.
•Ability to answer Help Desk calls, identify problems, document details, determine priority, and track status until resolution.
•Proficient personal computer skills including electronic mail, record-keeping, routine database activity, word processing, and spreadsheet tools.
•Ability to read and interpret technical procedures, interpret information to draw valid conclusions, and communicate effectively with customers and employees.

Education:Associate's

Skills:Customer serviceCommunicationConfidentialityProblem-solvingMultitasking

Tech Stack:Help Desk tracking softwareElectronic mailRecord-keepingDatabaseWord processingSpreadsheetGraphicsSystem/software issuesNetworkClient operating systemsInfrastructure/corporate systems

Company Brief

Southside Bancshares

Bank holding company operating Southside Bank, offering commercial and retail banking services, treasury management, lending, wealth management, and related financial products across Texas and surrounding markets.

Industry: Banking

Company Size: Large (251 to 1,000 employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Tyler, United States

Founded: 1960

Website

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Southside Bancshares

1 day ago

IT Tech Support Specialist I

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Troubleshoot IT-related issues end-to-end, including tracking and reporting using Help Desk tracking software.
•Answer incoming Help Desk calls, determine priority, document the problem, resolve when possible, and assign/track status through resolution.
•Research acceptable workarounds and build repeat-resolution intelligence in the Help Desk system to expedite future calls and support training.
•Provide hardware support and user relocation assistance for team members and end-users.
•Assist with set-up and configuration, and support internal/external systems including network and client operating systems as appropriate.

Pay and Benefits

Perks:Health InsuranceDentalVision401kLife InsurancePaid LeaveWellness StipendEmployee Assistance

Key Requirements

•Associate degree (A.A.) or equivalent from a two-year college or technical school, or equivalent combination of education and experience.
•Ability to troubleshoot IT-related issues from problem determination through resolution.
•Ability to answer Help Desk calls, identify problems, document details, determine priority, and track status until resolution.
•Proficient personal computer skills including electronic mail, record-keeping, routine database activity, word processing, and spreadsheet tools.
•Ability to read and interpret technical procedures, interpret information to draw valid conclusions, and communicate effectively with customers and employees.

Education:Associate's

Skills:Customer serviceCommunicationConfidentialityProblem-solvingMultitasking

Tech Stack:Help Desk tracking softwareElectronic mailRecord-keepingDatabaseWord processingSpreadsheetGraphicsSystem/software issuesNetworkClient operating systemsInfrastructure/corporate systems

Company Brief

Southside Bancshares

Industry: Banking

Company Size: Large (251 to 1,000 employees)

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Tyler, United States

Founded: 1960

Website