IT Tech Support Specialist I - ON SITE

Southside Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Customer service","Problem-solving","Confidentiality","Multitasking"]

Troubleshoot and resolve IT issues end-to-end by answering Help Desk calls, identifying and documenting problems, setting priority, and either resolving or assigning and tracking to completion. Research acceptable workarounds, build help-desk resolution intelligence, and provide hardware support and user relocation assistance. Support internal/external systems, networks, and client operating systems, while maintaining confidentiality and complying with security, audit, and regulatory requirements.

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FursaFursa
Southside Bancshares
Southside Bancshares
1 month ago

IT Tech Support Specialist I - ON SITE

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Troubleshoot and resolve IT issues end-to-end by answering Help Desk calls, identifying and documenting problems, setting priority, and either resolving or assigning and tracking to completion. Research acceptable workarounds, build help-desk resolution intelligence, and provide hardware support and user relocation assistance. Support internal/external systems, networks, and client operating systems, while maintaining confidentiality and complying with security, audit, and regulatory requirements.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Answer Help Desk calls to identify issues, document problems, determine priority, resolve when possible, and assign/track status until resolution.
  • •Research reported issues and develop acceptable workarounds.
  • •Develop repeated problem-resolution intelligence in the Help Desk system to expedite future calls and support training.
  • •Provide hardware support and assist with user relocation for team members and end-users.
  • •Assist in setup, configuration, and support of internal/external systems, networks, and client operating systems as appropriate.

Pay and Benefits

Perks:Health InsuranceDentalVision401kLife InsurancePaid LeavePaid HolidaysEmployee Assistance

Key Requirements

  • •Associate degree (A.A.) or equivalent from a two-year college/technical school, or an equivalent combination of education and experience.
  • •Ability to read, analyze, and interpret technical procedures, manuals, and regulations.
  • •Ability to write routine reports and communicate clearly with managers, clients, customers, and the public.
  • •Proficient personal computer skills including email, record-keeping, database activity, word processing, spreadsheets, and graphics.
  • •Ability to define problems, collect data, establish facts, and draw valid conclusions while handling multiple tasks simultaneously.
Education:High School
Skills:CommunicationCustomer serviceProblem-solvingConfidentialityMultitasking
Tech Stack:Help desk tracking softwareElectronic mailRecord-keepingDatabase activityWord processingSpreadsheetsGraphicsTelephoneSystem/software troubleshootingInfrastructure/corporate systemsComputer hardware supportClient operating systemsNetwork support

Company Brief

Southside Bancshares
Bank holding company operating Southside Bank, offering commercial and retail banking services, treasury management, lending, wealth management, and related financial products across Texas and surrounding markets.
Industry: Banking
Company Size: Large (251 to 1,000 employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tyler, United States
Founded: 1960
Website