Customer Service Executive (Dutch & English Speaker)

Chep
Warsaw
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Skills: ["Customer-first mindset","Communication","Relationship-building","Attention to detail","Problem-solving"]

Manage and resolve Dutch- and English-speaking customer inquiries, complaints, and requests in line with SLAs. Support onboarding by setting up customer accounts and providing system training. Maintain accurate customer data in relevant systems, review account performance, and contribute to process improvements. Collaborate with Sales, Finance, and Operations to ensure smooth order processing and effective issue resolution across Europe.

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FursaFursa
Chep
Chep
1 day ago

Customer Service Executive (Dutch & English Speaker)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Manage and resolve Dutch- and English-speaking customer inquiries, complaints, and requests in line with SLAs. Support onboarding by setting up customer accounts and providing system training. Maintain accurate customer data in relevant systems, review account performance, and contribute to process improvements. Collaborate with Sales, Finance, and Operations to ensure smooth order processing and effective issue resolution across Europe.
Location: Warsaw
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Professionally manage and resolve customer inquiries, complaints, and requests in timely, effective communication while adhering to SLAs.
  • •Facilitate customer onboarding by ensuring accurate account setup and delivering system training where needed.
  • •Collaborate cross-functionally with Sales, Finance, and Operations to ensure seamless customer experience from order processing to issue resolution.
  • •Maintain accurate customer information and service requests in relevant systems to support data integrity and performance tracking.
  • •Review customer accounts, monitor customer satisfaction metrics, and contribute ideas to optimize processes and improve service levels.

Key Requirements

  • •Experience in customer service, administration, or operational support.
  • •Experience working within defined processes and service standards.
  • •Comfortable using business systems, digital tools, and technology platforms.
  • •Ability to manage multiple priorities in a dynamic environment.
  • •Fluent Dutch (C1/C2) and fluent English (C1/C2).
Skills:Customer-first mindsetCommunicationRelationship-buildingAttention to detailProblem-solving
Languages:DutchEnglish

Company Brief

Chep
Provides pooled pallets, crates and containers and supply-chain logistics services to manufacturers, retailers and logistics providers globally, enabling transport, storage and returnable packaging solutions that reduce cost, waste and complexity in multi-party supply chains.
Industry: Logistics
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: Sydney, Australia
WebsiteLinkedIn