VSE Customer Support Technician I

Applied Materials
Japan
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer service","Communication","Safety","Professionalism","Orderly work"]

Perform Tier I procedures, preventative maintenance, and wet-cleans for kits, and assist senior engineers with corrective maintenance. Disassemble, clean, and rebuild kits as part of kit management, while learning basic diagnostic techniques using documentation and test equipment. Diagnose and resolve basic technical issues, follow IP guidelines and safety procedures, and maintain strong customer service and an orderly work area.

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FursaFursa
Applied Materials
Applied Materials
2 months ago

VSE Customer Support Technician I

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Perform Tier I procedures, preventative maintenance, and wet-cleans for kits, and assist senior engineers with corrective maintenance. Disassemble, clean, and rebuild kits as part of kit management, while learning basic diagnostic techniques using documentation and test equipment. Diagnose and resolve basic technical issues, follow IP guidelines and safety procedures, and maintain strong customer service and an orderly work area.
Location: Japan
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Perform Tier I procedures and preventative maintenance, including wet-cleans, and seek assistance when needed.
  • •Assist senior engineers with corrective maintenance as needed.
  • •Disassemble, clean, and rebuild kits as part of kit management quality.
  • •Learn and apply basic diagnostic techniques using documentation and test equipment with assistance.
  • •Diagnose and resolve basic technical problems while following IP guidelines and safety procedures, and providing strong customer service.

Key Requirements

  • •Follow Tier I procedures, preventative maintenance, and wet-clean processes, seeking assistance when needed.
  • •Assist senior engineers with corrective maintenance as required.
  • •Use documentation and test equipment with guidance to perform basic diagnostic techniques.
  • •Perform kit management tasks, including disassembling, cleaning, and rebuilding kits.
  • •Resolve basic technical problems and maintain customer service skills in a professional manner.
Experience:SemiconductorElectronicsClean room
Skills:Customer serviceCommunicationSafetyProfessionalismOrderly work
Tech Stack:Test equipmentHand toolsPower toolsWiring diagramsCalibrationInstallationElectronics maintenanceWet-cleanKit management

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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