Manager, Process Management

Discover Financial
Toronto
Workplace: HybridFull timeUSD 130,000 - 148,400 annuallyFunction: Communications, PR & CommunityExperience: 5+ yearsSkills: ["Communication","Teamwork","Influence","Leadership","Problem-solving"]

Lead and inspire a small team responsible for critical business processes across functions like Fraud, Customer Service, Customer Resiliency, Customer Acquisition, and Payments. Own end-to-end process performance by analyzing KPIs and data, identifying root causes, improving controls, and driving risk mitigation. Partner with product, analytics, data, and compliance teams, run regular risk governance, and manage Business Continuity Planning while executing strategic planning with high impact.

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Discover Financial
Discover Financial
1 month ago

Manager, Process Management

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Last checked: 2 hours agoStatus: Live

Job Summary

Lead and inspire a small team responsible for critical business processes across functions like Fraud, Customer Service, Customer Resiliency, Customer Acquisition, and Payments. Own end-to-end process performance by analyzing KPIs and data, identifying root causes, improving controls, and driving risk mitigation. Partner with product, analytics, data, and compliance teams, run regular risk governance, and manage Business Continuity Planning while executing strategic planning with high impact.
Location: Toronto
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Lead and inspire a small team to achieve excellence in process performance and continuous growth while owning critical business processes.
  • •Analyze process health using KPIs and data, translating findings into narratives that influence senior leaders and drive risk mitigation.
  • •Apply data-driven problem-solving to identify root causes of process breakdowns and enhance operational effectiveness to mitigate risk.
  • •Engage stakeholders and partner with product, analytics, data, and compliance teams to foster alignment and drive process success.
  • •Conduct risk governance and manage Business Continuity Planning, including process-level risk assessments, control assessments/testing, issue/event management, and audits.

Pay and Benefits

Salary: USD 130,000 - 148,400 annually
Perks:Remote WorkHealth InsuranceTuition Subsidies

Key Requirements

  • •At least 5 years of experience working in process management, risk management, continuous improvement or project management roles.
  • •At least 5 years of experience working in a cross-functional environment managing stakeholder expectations.
  • •At least 3 years of experience leading a team.
  • •At least 1 year of hands-on experience using SQL for data querying, analysis, and reporting.
Experience:5+ yearsFinancial servicesRisk managementContinuous improvement
Skills:CommunicationTeamworkInfluenceLeadershipProblem-solving
Tech Stack:SQLLean Six SigmaAgileKPIs

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn