[HELLOCONNECT] Customer Care Specialist - US

HelloFresh
Philippines
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Collaboration","Continuous learning","Accuracy","Professionalism","Initiative"]

Serve as the primary point of contact for customers at HelloConnect, providing professional, enthusiastic support across multiple communication channels. Deliver product and subscription knowledge, investigate feedback and complaints across the full customer journey, and resolve issues with accuracy. Track, report, and document problems to improve service, work toward individual KPIs, and actively suggest improvements to internal procedures and participate in internal projects.

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FursaFursa
HelloFresh
HelloFresh
15 hours ago

[HELLOCONNECT] Customer Care Specialist - US

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 1 week ago

Job Summary

Serve as the primary point of contact for customers at HelloConnect, providing professional, enthusiastic support across multiple communication channels. Deliver product and subscription knowledge, investigate feedback and complaints across the full customer journey, and resolve issues with accuracy. Track, report, and document problems to improve service, work toward individual KPIs, and actively suggest improvements to internal procedures and participate in internal projects.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Be the first point of contact for customers, delivering exceptional customer experiences.
  • •Provide product knowledge and educate customers on new products and app features for subscription success.
  • •Investigate customer feedback and complaints, understanding the full customer journey to resolve issues.
  • •Demonstrate confidence when communicating across all contact channels.
  • •Check communication channels daily (e.g., Gmail, Slack), track/report issues, and suggest improvements to internal procedures and processes.

Pay and Benefits

Perks:Hmo MedicalLife InsurancePaid LeaveLearning Budget

Key Requirements

  • •At least 1 year customer service experience in a BPO setup.
  • •High school graduate (old curriculum).
  • •Able to work in Inoza Tower (BGC, Taguig City) and Exxa (Bridgetowne, Quezon City).
  • •Demonstrate confidence while using different contact channels.
  • •Provide customer support with a high level of accuracy and error tracking.
Experience:1+ yearsBPOCustomer service
Education:High School
Skills:CollaborationContinuous learningAccuracyProfessionalismInitiative
Tech Stack:GmailSlack

Company Brief

HelloFresh
HelloFresh is a meal-kit and food subscription company that delivers fresh ingredients and recipes to consumers, offering convenient home-cooked meals through weekly subscription boxes across multiple international markets.
Industry: FoodTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn