Senior Customer Engineer - Nashville

Cloudflare
Nashville
Full timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Presentation","Stakeholder management","Trusted advisory","Customer relationship building","Communication"]

Own the technical customer relationship end-to-end, partnering with account teams to translate customer initiatives into Cloudflare solutions. Lead technical discovery, solution design, demos, and proof-of-concepts across Cloudflare’s portfolio, while guiding onboarding, health/risk management, and adoption to drive measurable outcomes. Build trusted relationships, present at executive levels, create technical content, and represent Cloudflare at industry events—using AI-augmented workflows to reduce administrative toil.

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FursaFursa
Cloudflare
Cloudflare
2 days ago

Senior Customer Engineer - Nashville

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Last checked: 6 hours agoStatus: Live

Job Summary

Own the technical customer relationship end-to-end, partnering with account teams to translate customer initiatives into Cloudflare solutions. Lead technical discovery, solution design, demos, and proof-of-concepts across Cloudflare’s portfolio, while guiding onboarding, health/risk management, and adoption to drive measurable outcomes. Build trusted relationships, present at executive levels, create technical content, and represent Cloudflare at industry events—using AI-augmented workflows to reduce administrative toil.
Location: Nashville
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Identify and map customer initiatives and business problems to Cloudflare solutions.
  • •Build relationships and technical champions within customer accounts, acting as a trusted technical advisor across the customer lifecycle.
  • •Lead demo and proof-of-concept activities and deliver technical discovery, bespoke architectures, and product demonstrations.
  • •Drive customer adoption through onboarding/implementation oversight, monitoring telemetry and health to resolve integration bottlenecks and ensure time-to-value.
  • •Carry quota-linked commercial accountability, lead technical QBRs, and create professional technical content and external thought leadership at industry events.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kParental Leave

Key Requirements

  • •Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Sales Engineering, or as a Forward Deployed Engineer.
  • •Broad technical expertise across web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture.
  • •Operate in a quota-carrying or revenue-aligned environment with strong understanding of SaaS metrics and enterprise sales cycles.
  • •Exceptional presentation and stakeholder management skills to connect deep technical details to C-suite strategy.
  • •Hands-on experience with Cloudflare’s developer platform and AI ecosystem (Workers AI, AI Gateway, Vectorize) and/or applied AI knowledge like prompt engineering or RAG architectures.
Experience:EnterpriseSaaSWeb securityNetworkingCloud infrastructure
Skills:PresentationStakeholder managementTrusted advisoryCustomer relationship buildingCommunication
Languages:English
Tech Stack:Workers AIAI GatewayVectorizePythonJavaScriptRAGLLM orchestrationAPI connectorsTelemetrySandbox provisioning

Company Brief

Cloudflare
Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn