Roadside Technician - Ipswich/Stowmarket (Home, GB, HOME BASED)

Allianz
United Kingdom
Workplace: RemoteFull timeGBP 42,000 - 42,000 annuallyFunction: Field Service, Maintenance & Skilled TradesEducation: certificationSkills: ["Communication","Customer service","Problem-solving","Time management","Attention to detail"]

Experienced vehicle/roadside technician needed to diagnose faults at the roadside, perform repairs on-site or arrange recovery, and manage customer communications from a home-based van. Role covers Ipswich and Stowmarket, with rotating shifts, ongoing AI/cloud-enabled tools, and opportunities for EV diagnostics training.

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FursaFursa
Allianz
Allianz
3 months ago

Roadside Technician - Ipswich/Stowmarket (Home, GB, HOME BASED)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Experienced vehicle/roadside technician needed to diagnose faults at the roadside, perform repairs on-site or arrange recovery, and manage customer communications from a home-based van. Role covers Ipswich and Stowmarket, with rotating shifts, ongoing AI/cloud-enabled tools, and opportunities for EV diagnostics training.
Location: United Kingdom
Workplace: Remote
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades

Key Responsibilities

  • •Attend roadside assistance calls, assess the situation, diagnose faults using modern diagnostic tools, and repair at scene wherever safe and possible so customers can continue their journey.
  • •Make practical, safety-led decisions on repair versus recovery; when needed, arrange professional recovery and dealer workshop attention.
  • •Own each job end-to-end: communicate clearly with customers, set expectations, and provide reassurance in their moment of need.
  • •Operate and maintain your fully equipped van, manage tools and parts, follow safety procedures, and keep accurate notes in our systems.
  • •Meet service, safety and quality standards while working efficiently toward achievable targets with clear financial rewards.

Pay and Benefits

Salary: GBP 42,000 annually
Perks:Private MedicalPensionDiscountsAnnual Leave

Key Requirements

  • •Proven experience as a vehicle or roadside technician who can work independently at the scene.
  • •Strong diagnostic and fault-finding skills with modern equipment.
  • •Confident, calm customer communication; you’re the face of Allianz Partners at the roadside.
  • •Comfortable using IT, mobile apps and diagnostic software; data capture is part of the job.
  • •Full UK driving licence and confidence driving a fully equipped van.
Experience:AutomotiveRoadside assistance
Education:Certification / Diploma
Skills:CommunicationCustomer serviceProblem-solvingTime managementAttention to detail
Certifications:EV Level 3 IMI AccreditedATA Level 3 roadside diagnostics
Languages:English
Tech Stack:Diagnostic toolsMobile appsCloud-based toolsAIMachine learningData analytics

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn