Brocade Technical Support Engineer

Broadcom
United States
Workplace: OnsiteFull timeUSD 109,700 - 175,500 annuallyFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Planning","Organization","Teamwork","Troubleshooting"]

Provide phone/email/web technical support for Broadcom/Brocade OEMs and customers, performing fault isolation, root-cause analysis, and troubleshooting of complex issues. Diagnose and resolve OEM/customer problems, define resolution plans, manage service-request documentation, and replicate/lab-research difficult cases. Communicate closures effectively, analyze protocol analyzer data traces, and support continuous improvement of support processes while working within a global support team.

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FursaFursa
Broadcom
Broadcom
1 month ago

Brocade Technical Support Engineer

âś“ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 days agoStatus: Live

Job Summary

Provide phone/email/web technical support for Broadcom/Brocade OEMs and customers, performing fault isolation, root-cause analysis, and troubleshooting of complex issues. Diagnose and resolve OEM/customer problems, define resolution plans, manage service-request documentation, and replicate/lab-research difficult cases. Communicate closures effectively, analyze protocol analyzer data traces, and support continuous improvement of support processes while working within a global support team.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Answer client technical inquiries via phone, email, and web while working under pressure.
  • •Understand, troubleshoot, diagnose, and resolve OEM and customer issues.
  • •Define and manage problem resolution plans and communicate closure/resolution to OEMs and customers.
  • •Document calls and service requests; replicate and research issues in the lab when needed.
  • •Analyze data traces from protocol analyzers and contribute to improving support processes and procedures.

Pay and Benefits

Salary: USD 109,700 - 175,500 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kEquityPaid HolidaysPaid LeaveParental Leave

Key Requirements

  • •BS or MS degree in Electrical Engineering/Computer Engineering or equivalent work experience.
  • •Minimum 5 years’ experience in a Technical Support Environment.
  • •Working knowledge of networking technologies and protocols, including storage area network (SAN).
  • •Understanding of SNMP monitoring and management.
  • •Strong knowledge of Windows and Linux/UNIX servers; scripting knowledge desired.
Experience:5+ years
Education:Bachelor's in Electrical Engineering/Computer Engineering
Skills:CommunicationProblem-solvingPlanningOrganizationTeamworkTroubleshooting
Languages:European language
Tech Stack:NetworkingProtocolsStorage Area Network (SAN)SNMPWindowsLinuxUNIXProtocol analyzersScripting

Company Brief

Broadcom
Designs, develops, and supplies a broad range of semiconductor and infrastructure software solutions for the data center, networking, broadband, wireless, storage, and industrial markets worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Irvine, United States
Founded: 1991
WebsiteLinkedIn