Broadcom

2 weeks ago

Brocade Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Provide phone/email/web technical support for Broadcom/Brocade OEMs and customers, performing fault isolation, root-cause analysis, and troubleshooting of complex issues. Diagnose and resolve OEM/customer problems, define resolution plans, manage service-request documentation, and replicate/lab-research difficult cases. Communicate closures effectively, analyze protocol analyzer data traces, and support continuous improvement of support processes while working within a global support team.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Answer client technical inquiries via phone, email, and web while working under pressure.
•Understand, troubleshoot, diagnose, and resolve OEM and customer issues.
•Define and manage problem resolution plans and communicate closure/resolution to OEMs and customers.
•Document calls and service requests; replicate and research issues in the lab when needed.
•Analyze data traces from protocol analyzers and contribute to improving support processes and procedures.

Pay and Benefits

Salary: USD 109,700 - 175,500 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kEquityPaid HolidaysPaid LeaveParental Leave

Key Requirements

•BS or MS degree in Electrical Engineering/Computer Engineering or equivalent work experience.
•Minimum 5 years’ experience in a Technical Support Environment.
•Working knowledge of networking technologies and protocols, including storage area network (SAN).
•Understanding of SNMP monitoring and management.
•Strong knowledge of Windows and Linux/UNIX servers; scripting knowledge desired.

Experience:5+ years

Education:Bachelor's in Electrical Engineering/Computer Engineering

Skills:CommunicationProblem-solvingPlanningOrganizationTeamworkTroubleshooting

Languages:European language

Tech Stack:NetworkingProtocolsStorage Area Network (SAN)SNMPWindowsLinuxUNIXProtocol analyzersScripting

Company Brief

Broadcom

Designs, develops, and supplies a broad range of semiconductor and infrastructure software solutions for the data center, networking, broadband, wireless, storage, and industrial markets worldwide.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Irvine, United States

Founded: 1991

Website LinkedIn

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Broadcom

2 weeks ago

Brocade Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Answer client technical inquiries via phone, email, and web while working under pressure.
•Understand, troubleshoot, diagnose, and resolve OEM and customer issues.
•Define and manage problem resolution plans and communicate closure/resolution to OEMs and customers.
•Document calls and service requests; replicate and research issues in the lab when needed.
•Analyze data traces from protocol analyzers and contribute to improving support processes and procedures.

Pay and Benefits

Salary: USD 109,700 - 175,500 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kEquityPaid HolidaysPaid LeaveParental Leave

Key Requirements

•BS or MS degree in Electrical Engineering/Computer Engineering or equivalent work experience.
•Minimum 5 years’ experience in a Technical Support Environment.
•Working knowledge of networking technologies and protocols, including storage area network (SAN).
•Understanding of SNMP monitoring and management.
•Strong knowledge of Windows and Linux/UNIX servers; scripting knowledge desired.

Experience:5+ years

Education:Bachelor's in Electrical Engineering/Computer Engineering

Skills:CommunicationProblem-solvingPlanningOrganizationTeamworkTroubleshooting

Languages:European language

Tech Stack:NetworkingProtocolsStorage Area Network (SAN)SNMPWindowsLinuxUNIXProtocol analyzersScripting

Company Brief

Broadcom

Designs, develops, and supplies a broad range of semiconductor and infrastructure software solutions for the data center, networking, broadband, wireless, storage, and industrial markets worldwide.

Industry: Electronics Manufacturing

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Irvine, United States

Founded: 1991

Website LinkedIn