Customer Assistance Representative Part Time (Kansas City, MO, US)

American Airlines Group
Kansas City
Workplace: OnsitePart timeUSD 16.58+ hourlyFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Customer service","Communication","Attention to detail","Problem-solving","Teamwork"]

Assist airline customers at the airport by greeting them, monitoring the ticket counter area, and helping with self-service kiosk check-in and baggage processing. Troubleshoot kiosk issues, verify carry-on and travel documents using kiosk tools (including Timatic where available), and support checked baggage and activation processes. Provide directions, handle special-assistance needs, and ensure compliance with DOT/FAA/TSA regulations while delivering courteous, professional service.

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FursaFursa
American Airlines Group
American Airlines Group
1 day ago

Customer Assistance Representative Part Time (Kansas City, MO, US)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Assist airline customers at the airport by greeting them, monitoring the ticket counter area, and helping with self-service kiosk check-in and baggage processing. Troubleshoot kiosk issues, verify carry-on and travel documents using kiosk tools (including Timatic where available), and support checked baggage and activation processes. Provide directions, handle special-assistance needs, and ensure compliance with DOT/FAA/TSA regulations while delivering courteous, professional service.
Location: Kansas City
Workplace: Onsite
Employment Type: Part time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Greet customers and monitor the ticket counter area to ensure compliance with safety policies and procedures.
  • •Assist customers with self-service kiosk check-in and kiosk baggage processing, including printing boarding passes/receipts.
  • •Troubleshoot kiosk technology issues and communicate with IT when additional servicing is required.
  • •Verify carry-on baggage compliance and verify/clear travel documents for international travelers using kiosk tools (e.g., Timatic).
  • •Assist with checked baggage processing, baggage activation, boarding/deplaning movement support, and provide gate information and directions.

Pay and Benefits

Salary: USD 16.58 hourly
Perks:Health InsuranceDentalVision401kPet InsuranceEmployee Assistance

Key Requirements

  • •High school diploma or GED (or international equivalent).
  • •Be 18 years of age or older and read, write, speak, and understand English fluently.
  • •Completion of a pre-employment drug screen and background check/fingerprinting for company and security requirements.
  • •Must be authorized to work in the U.S.
  • •Have an applicable valid driver’s license as required by local authorities (if required).
Education:High School
Skills:Customer serviceCommunicationAttention to detailProblem-solvingTeamwork
Languages:English
Tech Stack:SabrePassenger Service SystemKiosk machinesTimatic databaseKiosk check-inBaggage processing

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn