Sr Customer Experience Training Professional

Honeywell
United States
Workplace: HybridFull timeUSD 87,700 - 132,000 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Project management","Customer-centric mindset","Data-driven analysis","Mentoring","Cross-functional collaboration"]

Design and deliver customer experience training programs that align with business goals and improve customer satisfaction and loyalty. Partner with cross-functional teams to identify training needs, create instructional materials, and deliver sessions via in-person, virtual, and e-learning modalities. Measure training effectiveness using feedback and performance metrics, continuously improve content, and mentor junior training staff while coordinating with external vendors.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Honeywell
Honeywell
2 days ago

Sr Customer Experience Training Professional

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Design and deliver customer experience training programs that align with business goals and improve customer satisfaction and loyalty. Partner with cross-functional teams to identify training needs, create instructional materials, and deliver sessions via in-person, virtual, and e-learning modalities. Measure training effectiveness using feedback and performance metrics, continuously improve content, and mentor junior training staff while coordinating with external vendors.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Develop and implement comprehensive customer training programs tailored to diverse customer groups.
  • •Collaborate with cross-functional teams to identify training requirements and create engaging instructional materials.
  • •Deliver training sessions through in-person, virtual, and e-learning platforms.
  • •Evaluate training effectiveness using feedback and performance metrics and continuously improve content and delivery methods.
  • •Manage and mentor junior training staff and coordinate with external vendors to enhance training offerings.
Travel: Extensive travel

Pay and Benefits

Salary: USD 87,700 - 132,000 annually
Perks:Health InsuranceDentalVisionLife Insurance401kLong-term DisabilityFlexible SpendingEapParental LeavePaid LeavePaid Holidays

Key Requirements

  • •2+ years of experience in customer training or related roles with the ability to design and deliver training programs.
  • •2+ years of experience with instructional design principles and adult learning methodologies.
  • •2+ years of experience with learning management systems (LMS), e-learning authoring tools, and virtual training platforms.
  • •Ability to analyze training effectiveness using data-driven approaches and implement continuous improvements.
  • •Strong project management skills to manage multiple initiatives simultaneously.
Experience:2+ years
Education:Bachelor's
Skills:Project managementCustomer-centric mindsetData-driven analysisMentoringCross-functional collaboration
Tech Stack:LMSE-learning authoring toolsVirtual training platformsE-learningInstructional materials

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
Glassdoor
Glassdoor: 3.8
WebsiteLinkedInGlassdoor