Universe Manager (Harbour City)

Hermes
Hong Kong
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 6+ yearsSkills: ["Leadership","Communication","Interpersonal skills","Analytical mindset","Problem-solving"]

Lead daily boutique performance by driving budget and sales targets, monitoring sales data, and running incentive programs. Oversee stock and process control, merchandising execution, and store operations as a shift leader, handling customer complaints and emergencies. Motivate and coach the team, manage manpower on the floor, and support training and performance follow-ups. Develop clientele and manage CRM by coordinating events and maintaining accurate customer databases.

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Hermes
Hermes
2 months ago

Universe Manager (Harbour City)

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Last checked: 15 hours agoStatus: Live

Job Summary

Lead daily boutique performance by driving budget and sales targets, monitoring sales data, and running incentive programs. Oversee stock and process control, merchandising execution, and store operations as a shift leader, handling customer complaints and emergencies. Motivate and coach the team, manage manpower on the floor, and support training and performance follow-ups. Develop clientele and manage CRM by coordinating events and maintaining accurate customer databases.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Drive annual and monthly sales targets, monitor progress, and ensure sales of owned product departments.
  • •Analyze sales data and propose improvement suggestions; execute and evaluate in-store incentive programs.
  • •Ensure group procedures are followed to avoid stock loss; conduct regular stock takes and address discrepancies.
  • •Oversee store operations on the sales floor as shift leader, handle customer complaints, and act as Key Holder during emergencies.
  • •Motivate, coach, and manage the team; conduct briefings, identify training needs, and support ongoing application.
  • •Support clientele development through events and CRM, including customer database management using a recruitment system.

Key Requirements

  • •Tertiary education or above.
  • •Minimum 6 years’ relevant management experience in luxury retail or similar capacity.
  • •Knowledge of different aspects of shop operations.
  • •Great presentation, communication, and interpersonal skills.
  • •Proficient with MS Office; good command of written and spoken English and Chinese (Mandarin and Cantonese).
Experience:6+ yearsLuxury retailRetail management
Skills:LeadershipCommunicationInterpersonal skillsAnalytical mindsetProblem-solving
Languages:EnglishMandarinCantonese
Tech Stack:MS Office

Company Brief

Hermes
Hermès is a French luxury goods house specializing in high-end leather goods, ready-to-wear, accessories, fragrances, and homewares, renowned for craftsmanship and iconic products like the Birkin and Kelly bags.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Paris, France
Founded: 1837
WebsiteLinkedIn