IT Support

ElevenLabs
San Francisco
Workplace: HybridFull timeFunction: IT Support & HelpdeskSkills: ["End-user support","Organizational skills","Proactive mindset","Communication","Problem-solving"]

Provide end-user and office IT support for an AI company, handling inbound support requests and running IT onboarding for new joiners. Manage device lifecycle tasks including laptop procurement, setup, returns, and secure wiping. Support AV equipment and meeting rooms, contribute to Tech Ops initiatives, and build automations such as Slack bots while keeping internal IT documentation up to date.

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FursaFursa
ElevenLabs
ElevenLabs
1 month ago

IT Support

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Provide end-user and office IT support for an AI company, handling inbound support requests and running IT onboarding for new joiners. Manage device lifecycle tasks including laptop procurement, setup, returns, and secure wiping. Support AV equipment and meeting rooms, contribute to Tech Ops initiatives, and build automations such as Slack bots while keeping internal IT documentation up to date.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: IT Support & Helpdesk

Key Responsibilities

  • •Assist with device lifecycle management, including laptop procurement, setup, returns, and secure wiping.
  • •Provide on-hand office IT support to colleagues in the London office and handle inbound end-user support requests.
  • •Ensure meeting rooms and AV equipment run reliably.
  • •Run IT onboarding calls for new joiners.
  • •Build automations and Slack bots, and write/maintain internal IT documentation and guides.

Pay and Benefits

Equity and Bonus:Equity
Perks:EquityLearning BudgetCo-working StipendCompany Offsites

Key Requirements

  • •A friendly, end-user focused attitude and enjoyment helping people solve problems.
  • •Strong organisational skills and a proactive mindset.
  • •Comfort with common IT fundamentals including macOS, networking basics, and SaaS tooling.
  • •Willingness to learn new tools and technologies quickly.
  • •Clear written and verbal communication skills.
Experience:StartupCustomer-facing
Skills:End-user supportOrganizational skillsProactive mindsetCommunicationProblem-solving
Tech Stack:MacOSSlackSaaSBashNetworking basics

Company Brief

ElevenLabs
Develops advanced AI audio models and tools for realistic text-to-speech, voice cloning, dubbing, music generation, and conversational voice agents for creators and enterprises.
Industry: AI & Machine Learning
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: London, United Kingdom
Founded: 2022
Glassdoor
Glassdoor: 4.2
WebsiteLinkedInGlassdoor