1 day ago

IT Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Provide end-user and office IT support for an AI company, handling inbound support requests and running IT onboarding for new joiners. Manage device lifecycle tasks including laptop procurement, setup, returns, and secure wiping. Support AV equipment and meeting rooms, contribute to Tech Ops initiatives, and build automations such as Slack bots while keeping internal IT documentation up to date.

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Assist with device lifecycle management, including laptop procurement, setup, returns, and secure wiping.
•Provide on-hand office IT support to colleagues in the London office and handle inbound end-user support requests.
•Ensure meeting rooms and AV equipment run reliably.
•Run IT onboarding calls for new joiners.
•Build automations and Slack bots, and write/maintain internal IT documentation and guides.

Pay and Benefits

Equity and Bonus:Equity

Perks:EquityLearning BudgetCo-working StipendCompany Offsites

Key Requirements

•A friendly, end-user focused attitude and enjoyment helping people solve problems.
•Strong organisational skills and a proactive mindset.
•Comfort with common IT fundamentals including macOS, networking basics, and SaaS tooling.
•Willingness to learn new tools and technologies quickly.
•Clear written and verbal communication skills.

Experience:StartupCustomer-facing

Skills:End-user supportOrganizational skillsProactive mindsetCommunicationProblem-solving

Tech Stack:MacOSSlackSaaSBashNetworking basics

Company Brief

ElevenLabs

Develops advanced AI audio models and tools for realistic text-to-speech, voice cloning, dubbing, music generation, and conversational voice agents for creators and enterprises.

Industry: AI & Machine Learning

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: London, United Kingdom

Founded: 2022

Glassdoor: 4.2

Website LinkedIn Glassdoor

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ElevenLabs

1 day ago

IT Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 10 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Key Responsibilities

•Assist with device lifecycle management, including laptop procurement, setup, returns, and secure wiping.
•Provide on-hand office IT support to colleagues in the London office and handle inbound end-user support requests.
•Ensure meeting rooms and AV equipment run reliably.
•Run IT onboarding calls for new joiners.
•Build automations and Slack bots, and write/maintain internal IT documentation and guides.

Pay and Benefits

Equity and Bonus:Equity

Perks:EquityLearning BudgetCo-working StipendCompany Offsites

Key Requirements

•A friendly, end-user focused attitude and enjoyment helping people solve problems.
•Strong organisational skills and a proactive mindset.
•Comfort with common IT fundamentals including macOS, networking basics, and SaaS tooling.
•Willingness to learn new tools and technologies quickly.
•Clear written and verbal communication skills.

Experience:StartupCustomer-facing

Skills:End-user supportOrganizational skillsProactive mindsetCommunicationProblem-solving

Tech Stack:MacOSSlackSaaSBashNetworking basics

Company Brief

ElevenLabs

Develops advanced AI audio models and tools for realistic text-to-speech, voice cloning, dubbing, music generation, and conversational voice agents for creators and enterprises.

Industry: AI & Machine Learning

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: London, United Kingdom

Founded: 2022

Glassdoor: 4.2

Website LinkedIn Glassdoor