NTT

1 week ago

Associate Client Manager

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Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Support the Client Management team in growing and renewing relationships across assigned accounts. Help minimize churn and improve retention by uncovering expansion opportunities, driving client satisfaction through the full buying lifecycle, and assisting with commercial agreements. Engage clients to address concerns, articulate how NTT DATA adds value, and assist with revenue growth via additional services. Use sales tools and methodologies to manage accounts, opportunities, pipelines, and forecasts while aligning governance and compliance practices.

Location: Nairobi

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Entry level

Key Responsibilities

•Support the Client Management team in managing and growing client relationships to drive expansion and renewals across assigned accounts.
•Assist with minimizing churn and maximizing retention by uncovering opportunities and understanding client needs.
•Under supervision, help drive client satisfaction through the buying process, including assisting with commercial agreements.
•Engage with clients to address concerns and develop the ability to recommend solutions delivered by the organization.
•Use company sales tools and methodology to manage territory, accounts, opportunities, pipelines, and forecast.

Key Requirements

•1-2 years entry level experience working as part of a sales team in a fast-paced environment.
•Entry level experience in a sales environment and/or a customer service / technical support role.
•Contact centre experience in an IT environment, preferably in telco/connectivity.
•Experience in the IT or professional services industry focused on business development and/or sales.
•Some experience working with Salesforce.com contact platform; marketing or advertising experience is advantageous.

Experience:1-2 yearsITProfessional servicesTelco/connectivity

Education:Bachelor's in business or a sales related field

Skills:Client service orientationSales planningBuilding trustAttention to governanceClient engagement

Tech Stack:Salesforce.comDigital marketing channelsMarketing or advertising

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT