Café Ambassador - Carytown

Discover Financial
Richmond
Workplace: OnsiteFull timeUSD 47,840 - 55,016 annuallyFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: high_schoolSkills: ["Communication","Problem-solving","De-escalation","Attention to detail","Adaptability"]

Act as the face of modern banking inside the Café, engaging guests, sharing Capital One products through authentic conversation, and guiding customers through the digital ecosystem. You’ll troubleshoot mobile tools and resolve complaints in line with compliance and regulatory requirements, while hosting local events that support financial health. The role requires an energetic, inclusive service mindset and an ability to adapt to a flexible schedule on your feet.

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Discover Financial
Discover Financial
1 month ago

Café Ambassador - Carytown

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Last checked: 2 hours agoStatus: Live

Job Summary

Act as the face of modern banking inside the Café, engaging guests, sharing Capital One products through authentic conversation, and guiding customers through the digital ecosystem. You’ll troubleshoot mobile tools and resolve complaints in line with compliance and regulatory requirements, while hosting local events that support financial health. The role requires an energetic, inclusive service mindset and an ability to adapt to a flexible schedule on your feet.
Location: Richmond
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Proactively engage guests in a high-energy Café environment and create an inclusive, welcoming experience.
  • •Share Capital One products and services through genuine conversation, without high-pressure sales goals.
  • •Guide customers through the digital ecosystem and troubleshoot mobile tools and tech challenges.
  • •Host and support local events that promote financial health, following established programs and partnerships.
  • •Advocate for customers, resolve issues in alignment with compliance and regulatory requirements, and de-escalate escalated situations.

Pay and Benefits

Salary: USD 47,840 - 55,016 annually
Perks:Health InsuranceDentalVisionPaid LeaveEducation Assistance401kParental Leave

Key Requirements

  • •High School Diploma, GED, or equivalent certification.
  • •At least 1 year of retail, sales, or customer service experience.
  • •Associate’s degree.
  • •2+ years of banking experience.
  • •Proficiency in G-Suite and strong written and oral communication skills.
Experience:1+ years
Education:High School
Skills:CommunicationProblem-solvingDe-escalationAttention to detailAdaptability
Tech Stack:G-SuiteMobile tools

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn