Café Coach - Hyde Park

Discover Financial
Chicago
Workplace: OnsiteFull timeUSD 95,000 - 105,000 annuallyFunction: Hospitality & Food ServiceSkills: ["Leadership","Coaching","Customer focus","Problem-solving","De-escalation"]

Lead a team of Café Ambassadors on the floor to deliver “Every Customer, Every Time” guest experiences. Coach through real-time observation and behavioral feedback, maintain a pristine café environment, and drive continuous improvement using customer feedback. Oversee daily operations with a focus on security, risk management, and compliance. Support de-escalation, solve unexpected issues, and help guests navigate mobile and online banking experiences while building community through local events and partnerships.

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Discover Financial
Discover Financial
2 weeks ago

Café Coach - Hyde Park

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Last checked: 1 hour agoStatus: Live

Job Summary

Lead a team of Café Ambassadors on the floor to deliver “Every Customer, Every Time” guest experiences. Coach through real-time observation and behavioral feedback, maintain a pristine café environment, and drive continuous improvement using customer feedback. Oversee daily operations with a focus on security, risk management, and compliance. Support de-escalation, solve unexpected issues, and help guests navigate mobile and online banking experiences while building community through local events and partnerships.
Location: Chicago
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Manager level

Key Responsibilities

  • •Coach the Café team to deliver guest-centered service measured by human connection rather than sales quotas.
  • •Lead through behavioral coaching using observation and continuous feedback to build confidence and growth.
  • •Maintain the café environment and serve as an advocate for Capital One values alongside food & beverage partners.
  • •Oversee daily operational routines, safeguard customer privacy, and ensure compliance with policies.
  • •Handle unexpected situations by coaching de-escalation and problem-solving, and step in for complex leader interventions.

Pay and Benefits

Salary: USD 95,000 - 105,000 annually
Perks:Health InsuranceDentalVisionLife InsuranceDisability InsurancePaid LeaveEducation Assistance401kParental Leave

Key Requirements

  • •High School Diploma, GED, or equivalent certification.
  • •At least 2 years of customer, retail, or financial services experience.
  • •At least 1 year of people management experience, or 2 years of retail bank experience.
  • •Bachelor’s degree (preferred).
  • •3+ years of customer, retail, or financial services experience, or 2+ years of people management experience (preferred).
Experience:CustomerRetailFinancial services
Skills:LeadershipCoachingCustomer focusProblem-solvingDe-escalation
Tech Stack:AIGEMSMobile bankingOnline banking

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn