Allianz

6 days ago

Technical Support Specialist - BMW Support (Brisbane, QLD, AU, 4000)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Provide real-time and retrospective technical support for BMW roadside assistance, guiding roadside technicians and towing operators during mobility incidents. Deliver escalation support to customer service agents, assist with vehicle diagnostics and mobilisation strategies, and use BMW Connected Car platforms, telematics, and diagnostic tools to improve outcomes. Partner with internal teams and external BMW network partners to maintain current training resources, strengthen technical processes, and ensure quality and compliance.

Location: Brisbane

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: IT Support & Helpdesk

Key Responsibilities

•Provide real-time and retrospective technical support to roadside technicians and towing operators.
•Assist with vehicle diagnostics, parts identification, roadside repair procedures, and vehicle mobilisation strategies.
•Support customer service agents with technical escalations and complex customer scenarios.
•Use BMW Connected Car platforms, telematics systems, and diagnostic tools to support decision-making and first-contact resolution.
•Maintain current technical knowledge resources and contribute to capability building, continuous improvement, and quality/compliance.

Key Requirements

•Strong automotive technical knowledge with diagnostic capability.
•Experience supporting vehicle repairs, fault finding, or technical troubleshooting.
•Excellent verbal and written communication skills.
•Strong stakeholder engagement and relationship-building capability.
•Proficiency with Microsoft Office applications.

Experience:Automotive

Skills:CommunicationStakeholder engagementRelationship-buildingOrganisational skillsTime managementProblem-solvingCritical thinkingGrowth mindsetAdaptability

Tech Stack:Microsoft OfficeBMW Connected CarTelematicsDiagnostic toolsDigital diagnostic platforms

Company Brief

Allianz

Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn

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Allianz

6 days ago

Technical Support Specialist - BMW Support (Brisbane, QLD, AU, 4000)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 16 hours agoStatus: Live

Job Summary

Location: Brisbane

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: IT Support & Helpdesk

Key Responsibilities

•Provide real-time and retrospective technical support to roadside technicians and towing operators.
•Assist with vehicle diagnostics, parts identification, roadside repair procedures, and vehicle mobilisation strategies.
•Support customer service agents with technical escalations and complex customer scenarios.
•Use BMW Connected Car platforms, telematics systems, and diagnostic tools to support decision-making and first-contact resolution.
•Maintain current technical knowledge resources and contribute to capability building, continuous improvement, and quality/compliance.

Key Requirements

•Strong automotive technical knowledge with diagnostic capability.
•Experience supporting vehicle repairs, fault finding, or technical troubleshooting.
•Excellent verbal and written communication skills.
•Strong stakeholder engagement and relationship-building capability.
•Proficiency with Microsoft Office applications.

Experience:Automotive

Skills:CommunicationStakeholder engagementRelationship-buildingOrganisational skillsTime managementProblem-solvingCritical thinkingGrowth mindsetAdaptability

Tech Stack:Microsoft OfficeBMW Connected CarTelematicsDiagnostic toolsDigital diagnostic platforms

Company Brief

Allianz

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn