Collectly

3 months ago

Strategic Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Strategic, enterprise-focused Customer Success Manager responsible for 5–10 healthcare accounts, driving long-term retention, expansion, and value realization. Partner with CFOs and VP-level leaders across revenue cycle management and healthcare finance, lead cross-functional initiatives with Sales/Product/Implementation, and travel up to 50% to meet customers and industry events while shaping product strategy with customer feedback.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own and deepen relationships with a portfolio of 5–10 enterprise healthcare customers, with a relentless focus on long-term retention, expansion, and value creation.
•Serve as a strategic advisor to C-suite and VP-level stakeholders, aligning Collectly’s solutions to their financial, operational, and patient experience goals.
•Develop and execute comprehensive account strategies and success plans that drive adoption, measurable ROI, and expansion across complex, matrixed organizations.
•Lead high-impact Quarterly Business Reviews (QBRs), leveraging data and insights to tell a compelling story around performance, outcomes, and future opportunities.
•Identify, influence, and drive multi-threaded expansion opportunities, including upsell and cross-sell motions within large enterprise accounts.

Travel: High travel

Pay and Benefits

Perks:Paid LeaveHealth Insurance401kEquity

Key Requirements

•10+ years of experience within RCM, healthcare, and/or healthcare technology, with demonstrated expertise in revenue cycle operations, patient financial experience, and/or healthcare finance.
•Experience engaging and influencing executive stakeholders within healthcare organizations (C-suite, VP-level) with a polished executive presence.
•Proven track record of managing and growing large, complex enterprise accounts (7-figure+ ARR), with demonstrated success in retention and expansion.
•Strong analytical and storytelling skills, with the ability to leverage data to drive executive conversations and decisions.
•Experience with CRM and customer success platforms.

Experience:10+ yearsHealthcareRCMHealthcare technology

Skills:CommunicationRelationship-buildingExecutive presenceProblem-solvingStrategic thinking

Tech Stack:CRMEpicCernerWaystarSalesforce

Company Brief

Collectly

Offers a healthcare revenue cycle platform that automates patient billing, payment communications, and collections workflows to increase payments, reduce accounts receivable, and improve patient financial engagement.

Industry: HealthTech

Website

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Collectly

3 months ago

Strategic Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own and deepen relationships with a portfolio of 5–10 enterprise healthcare customers, with a relentless focus on long-term retention, expansion, and value creation.
•Serve as a strategic advisor to C-suite and VP-level stakeholders, aligning Collectly’s solutions to their financial, operational, and patient experience goals.
•Develop and execute comprehensive account strategies and success plans that drive adoption, measurable ROI, and expansion across complex, matrixed organizations.
•Lead high-impact Quarterly Business Reviews (QBRs), leveraging data and insights to tell a compelling story around performance, outcomes, and future opportunities.
•Identify, influence, and drive multi-threaded expansion opportunities, including upsell and cross-sell motions within large enterprise accounts.

Travel: High travel

Pay and Benefits

Perks:Paid LeaveHealth Insurance401kEquity

Key Requirements

•10+ years of experience within RCM, healthcare, and/or healthcare technology, with demonstrated expertise in revenue cycle operations, patient financial experience, and/or healthcare finance.
•Experience engaging and influencing executive stakeholders within healthcare organizations (C-suite, VP-level) with a polished executive presence.
•Proven track record of managing and growing large, complex enterprise accounts (7-figure+ ARR), with demonstrated success in retention and expansion.
•Strong analytical and storytelling skills, with the ability to leverage data to drive executive conversations and decisions.
•Experience with CRM and customer success platforms.

Experience:10+ yearsHealthcareRCMHealthcare technology

Skills:CommunicationRelationship-buildingExecutive presenceProblem-solvingStrategic thinking

Tech Stack:CRMEpicCernerWaystarSalesforce

Company Brief

Collectly

Industry: HealthTech

Website