Service Assurance Manager

Own and assure the design, execution, and quality of vital IT operational processes, including operational risk management, disaster recovery/business continuity, capacity and service level management, and service performance insight. Lead the Service Design & Transition Team to ensure key deliverables are met ahead of go-live and drive governance across value streams. Hold vendors and partners accountable to high service-delivery standards while serving as a senior escalation point across SIAM processes.