5 months ago

Software Engineer - Support (USA Only - 100% Remote)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

The role provides high-velocity technical support to US-based customers, building automation tools and Python scripts to ease API usage, migrations, and integrations. You’ll operate 100% remotely in US time zones, own automation improvements, and collaborate with a deep, async-friendly team to reduce support time and boost customer success.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Product Management

Key Responsibilities

•Handle technical support tickets during US business hours, focusing on API questions, data migrations, integrations, and complex technical issues; prevent escalation by solving problems efficiently.
•Write Python scripts for imports, data cleanup, deduplication, and reporting; build internal tooling to improve support efficiency and create reusable customer-facing tools.
•Enable Customer Success by assisting customers with API usage, migrations, and data transformations, and by supporting Sales/Success teams with technical troubleshooting.
•Improve our API ecosystem by writing clear bug reports and reproductions for engineering, and by contributing to API documentation and examples.
•Experiment with and automate new AI tools and workflows to accelerate problem-solving while maintaining quality and depth for customers.

Pay and Benefits

Perks:Health Insurance401kParental LeaveSabbaticalWellness StipendRemote WorkLearning BudgetPaid Leave

Key Requirements

•1+ years of experience using Python to solve real problems (scripts, automations, API interactions)
•customer-facing experience in sales, support, or similar roles
•an automation enthusiast who builds tools to reduce repetitive work and who uses AI tools thoughtfully
•strong written and verbal communication skills in English
•located in US time zones (ET, CT, MT, or PT) and comfortable with 100% remote work

Experience:1+ yearsSaaSCRMAPI-first

Skills:CommunicationCustomer serviceProblem-solvingDocumentationTeam collaboration

Languages:English

Tech Stack:PythonAPIsAI toolsGitHub

Company Brief

Close builds a no‑BS CRM and sales platform combining built-in calling, email sync, automation, reporting and coaching to help small businesses and startups accelerate revenue and manage pipelines more efficiently.

Industry: Enterprise Software

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Funding: Seed

Headquarters: San Francisco, United States

Founded: 2013

Glassdoor: 4.9

Website LinkedIn Glassdoor

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