Software Engineer - Support (USA Only - 100% Remote)

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United States
Workplace: RemoteFull timeFunction: Product ManagementExperience: 1+ yearsSkills: ["Communication","Customer service","Problem-solving","Documentation","Team collaboration"]

The role provides high-velocity technical support to US-based customers, building automation tools and Python scripts to ease API usage, migrations, and integrations. You’ll operate 100% remotely in US time zones, own automation improvements, and collaborate with a deep, async-friendly team to reduce support time and boost customer success.

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FursaFursa
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7 months ago

Software Engineer - Support (USA Only - 100% Remote)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

The role provides high-velocity technical support to US-based customers, building automation tools and Python scripts to ease API usage, migrations, and integrations. You’ll operate 100% remotely in US time zones, own automation improvements, and collaborate with a deep, async-friendly team to reduce support time and boost customer success.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Product Management

Key Responsibilities

  • •Handle technical support tickets during US business hours, focusing on API questions, data migrations, integrations, and complex technical issues; prevent escalation by solving problems efficiently.
  • •Write Python scripts for imports, data cleanup, deduplication, and reporting; build internal tooling to improve support efficiency and create reusable customer-facing tools.
  • •Enable Customer Success by assisting customers with API usage, migrations, and data transformations, and by supporting Sales/Success teams with technical troubleshooting.
  • •Improve our API ecosystem by writing clear bug reports and reproductions for engineering, and by contributing to API documentation and examples.
  • •Experiment with and automate new AI tools and workflows to accelerate problem-solving while maintaining quality and depth for customers.

Pay and Benefits

Perks:Health Insurance401kParental LeaveSabbaticalWellness StipendRemote WorkLearning BudgetPaid Leave

Key Requirements

  • •1+ years of experience using Python to solve real problems (scripts, automations, API interactions)
  • •customer-facing experience in sales, support, or similar roles
  • •an automation enthusiast who builds tools to reduce repetitive work and who uses AI tools thoughtfully
  • •strong written and verbal communication skills in English
  • •located in US time zones (ET, CT, MT, or PT) and comfortable with 100% remote work
Experience:1+ yearsSaaSCRMAPI-first
Skills:CommunicationCustomer serviceProblem-solvingDocumentationTeam collaboration
Languages:English
Tech Stack:PythonAPIsAI toolsGitHub

Company Brief

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Close builds a no‑BS CRM and sales platform combining built-in calling, email sync, automation, reporting and coaching to help small businesses and startups accelerate revenue and manage pipelines more efficiently.
Industry: Enterprise Software
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Seed
Headquarters: San Francisco, United States
Founded: 2013
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