Customer Product Engineer

Alchemy
New York, San Francisco
Workplace: HybridFull timeUSD 130,000 - 165,000 annuallyFunction: Communications, PR & CommunityExperience: 1+ yearsSkills: ["Communication","Analytical skills","Troubleshooting","Stakeholder management","People skills"]

Work with the Customer Engineering team to deliver a great onboarding and ongoing customer experience for the Account Abstraction and Wallet Services product vertical. Provide hands-on technical support, troubleshoot complex issues, and scale support using internal tooling and runbooks while contributing to devX improvements. Use direct customer insights to inform the product roadmap and partner with internal teams to deliver long-term customer solutions.

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FursaFursa
Alchemy
Alchemy
2 months ago

Customer Product Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Work with the Customer Engineering team to deliver a great onboarding and ongoing customer experience for the Account Abstraction and Wallet Services product vertical. Provide hands-on technical support, troubleshoot complex issues, and scale support using internal tooling and runbooks while contributing to devX improvements. Use direct customer insights to inform the product roadmap and partner with internal teams to deliver long-term customer solutions.
Location: New York, San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Entry level

Key Responsibilities

  • •Provide hands-on technical support within the Account Abstraction product vertical
  • •Deliver a stellar customer experience and manage onboarding-to-success relationship
  • •Scale support through internal tooling and runbooks while contributing to devX improvements
  • •Understand customer needs, identify gaps, and propose new features in partnership with internal teams
  • •Aggregate customer feedback to inform product decisions and act as the voice of customers

Pay and Benefits

Salary: USD 130,000 - 165,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •1+ years of experience in a software development role
  • •Technical degree
  • •Experience and interest in Account Abstraction / Wallet Services
  • •Ability to understand and troubleshoot complex technical issues
  • •Strong communication and people skills to work with internal and external stakeholders
Experience:1+ yearsBlockchainCryptoStartupsDeveloper tools
Skills:CommunicationAnalytical skillsTroubleshootingStakeholder managementPeople skills
Tech Stack:Account AbstractionWallet ServicesBlockchainCryptoDevXInternal toolingRunbooks

Company Brief

Alchemy
Provides a developer-first blockchain infrastructure platform offering APIs, node access, and tooling to build, monitor, and scale Web3 applications across multiple blockchains.
Industry: Blockchain & Web3
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Decacorn (USD 10B+)
Funding: Series C
Headquarters: San Francisco, United States
Founded: 2017
WebsiteLinkedIn