Officer - Solutions Hub

Dubai Islamic Bank
Ras Al Khaimah
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 2-3 yearsEducation: bachelorsSkills: ["Customer focus","Quality mindset","Compliance","Communication","Stakeholder collaboration"]

Handle end-to-end customer retention activities, including efficient case management and phone outreach to understand customer needs. Meet KPI targets and uphold call-quality standards, while ensuring strict compliance with retention policies, procedures, and SLAs. Provide timely product and service awareness within TAT, prepare required MIS/reports, liaise with internal stakeholders to improve retention rates, and manage after-sales cases within approved waiver limits.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Dubai Islamic Bank
Dubai Islamic Bank
3 days ago

Officer - Solutions Hub

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Handle end-to-end customer retention activities, including efficient case management and phone outreach to understand customer needs. Meet KPI targets and uphold call-quality standards, while ensuring strict compliance with retention policies, procedures, and SLAs. Provide timely product and service awareness within TAT, prepare required MIS/reports, liaise with internal stakeholders to improve retention rates, and manage after-sales cases within approved waiver limits.
Location: Ras Al Khaimah
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Handle customer retention cases efficiently and to departmental framework standards.
  • •Contact customers by phone to understand their perspective/needs and recommend appropriate retention solutions.
  • •Meet assigned targets and KPI performance expectations.
  • •Ensure compliance with departmental policies, procedures, and SLA; deliver required services and product awareness within approved TAT.
  • •Prepare MIS/reports and liaise with internal stakeholders; evaluate and handle after-sales cases including waiver authority limits within the retention strategy.

Key Requirements

  • •Bachelor’s degree in Business Administration, Marketing, or Banking.
  • •Minimum 2–3 years’ experience in banking.
  • •Exposure to sales, marketing, credit, branches and operations, and IT.
  • •Ability to handle customer retention cases in an efficient and quality manner.
  • •Strong understanding of compliance with departmental policies, procedures, and SLA.
Experience:2-3 yearsBanking
Education:Bachelor's in Business Administration/Marketing/Banking
Skills:Customer focusQuality mindsetComplianceCommunicationStakeholder collaboration

Company Brief

Dubai Islamic Bank
Dubai Islamic Bank (DIB) is the UAE’s largest Islamic bank, providing Sharia-compliant retail, corporate, wealth and treasury services across multiple countries. It offers financing, deposits, sukuk investments and digital banking solutions to retail, SME and institutional clients.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1975
Glassdoor
Glassdoor: 3.4
WebsiteLinkedInGlassdoor