Customer Care Senior Associate

NTT
Philippines
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Confidentiality","Empathy","Problem-solving","Adaptability"]

Serve as a first point of contact for customers as a Digital Customer Service Representative. Accurately assess needs, respond to inquiries and complaints, and resolve complex issues using provided resources while maintaining professionalism and empathy. Provide timely documentation and data entry for call history and necessary customer fulfillment. Stay current on program and product information through continuous learning, while following confidentiality, data-use, and service guidelines.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
NTT
NTT
2 weeks ago

Customer Care Senior Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Serve as a first point of contact for customers as a Digital Customer Service Representative. Accurately assess needs, respond to inquiries and complaints, and resolve complex issues using provided resources while maintaining professionalism and empathy. Provide timely documentation and data entry for call history and necessary customer fulfillment. Stay current on program and product information through continuous learning, while following confidentiality, data-use, and service guidelines.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Deliver first-class service by assessing customer needs and recommending appropriate solutions using sound judgment.
  • •Respond to customer inquiries, complaints, and requests with due attention to customer care and a professional approach.
  • •Handle complex customer inquiries and complaints accurately and responsibly in accordance with provided resources.
  • •Complete required documentation for each interaction, including updating call history and initiating customer fulfillment as needed.
  • •Maintain confidentiality and adhere to legislation and service guidelines on data usage while staying current on program and product information.

Key Requirements

  • •Demonstrated passion for customer satisfaction excellence and prior experience is a strong asset.
  • •English proficiency and experience in an interactive customer service environment.
  • •Strong oral and written communication skills, including typing, spelling, and grammar.
  • •Advanced knowledge of PCs and familiarity with system navigation.
  • •Ability to resolve complex, often sensitive customer complaints or inquiries in line with company policies and procedures.
Skills:CommunicationConfidentialityEmpathyProblem-solvingAdaptability
Languages:English
Tech Stack:PCs

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn