Senior Customer Specialist

CarMax
United States
Workplace: OnsiteFull timeUSD 28.8 - 43.2 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Relationship-building","Delegation","Decision-making","Multi-tasking","Attention to detail","Data interpretation","Record-keeping"]

Guide customers through the end-to-end used car buying and selling experience—handling appraisals, test drives, financing applications, and smooth transactions. Delegate and direct store workflow to resolve customer concerns, train and mentor associates, and help drive sales goals and operational excellence. Provide coverage by opening and closing the store as needed, complete administrative and inventory/record tasks, and follow CarMax EH&S requirements while maintaining a clean, organized work area.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
CarMax
CarMax
5 hours ago

Senior Customer Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Guide customers through the end-to-end used car buying and selling experience—handling appraisals, test drives, financing applications, and smooth transactions. Delegate and direct store workflow to resolve customer concerns, train and mentor associates, and help drive sales goals and operational excellence. Provide coverage by opening and closing the store as needed, complete administrative and inventory/record tasks, and follow CarMax EH&S requirements while maintaining a clean, organized work area.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Guide customers through appraisals, test drives, and financing applications to complete transactions.
  • •Delegate and direct store workflow, addressing questions and resolving customer concerns promptly.
  • •Train and mentor associates to foster development and team success.
  • •Execute strategies to achieve sales goals and maintain operational excellence.
  • •Provide management coverage by opening and closing the store as needed, and complete administrative tasks including inventory reconciliation, paperwork audits, payment management, and vehicle condition assessments while following EH&S requirements.

Pay and Benefits

Salary: USD 28.8 - 43.2 hourly
Perks:Paid Leave

Key Requirements

  • •Create and maintain a positive work environment with strong team behaviors.
  • •Demonstrate exceptional communication and relationship-building skills with confidence in CarMax products and processes.
  • •Delegate tasks, make sound decisions, and balance customer and business needs.
  • •Multi-task in a fast-paced environment while maintaining attention to detail.
  • •Read and interpret data for accurate record-keeping; lift up to 25 lbs, hold a valid driver’s license, and have a high school diploma or equivalent.
Education:High School
Skills:CommunicationRelationship-buildingDelegationDecision-makingMulti-taskingAttention to detailData interpretationRecord-keeping
Licenses:Driver’s license
Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn