Sutherland

4 months ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

On-site Customer Service Representative based in Cairo, handling customer inquiries and resolving issues to ensure satisfaction. You will respond to calls, provide solutions, maintain accurate records, and build strong relationships within a professional team environment.

Location: Cairo

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Handle customer inquiries via calls and maintain accurate records of interactions.
•Provide solutions to resolve customer concerns and ensure satisfaction.
•Build and maintain strong relationships with customers in a professional team environment.
•Contribute to the team by delivering high-quality customer service and maintaining documentation.
•Collaborate with teammates to improve processes and customer experience.

Key Requirements

•Strong interpersonal skills with effective communication and relationship-building.
•Fluency in English.
•Prior experience in a call center is advantageous but not mandatory.

Experience:Telecommunications

Skills:CommunicationRelationship-building

Languages:English

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Sutherland

4 months ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Cairo

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Handle customer inquiries via calls and maintain accurate records of interactions.
•Provide solutions to resolve customer concerns and ensure satisfaction.
•Build and maintain strong relationships with customers in a professional team environment.
•Contribute to the team by delivering high-quality customer service and maintaining documentation.
•Collaborate with teammates to improve processes and customer experience.

Key Requirements

•Strong interpersonal skills with effective communication and relationship-building.
•Fluency in English.
•Prior experience in a call center is advantageous but not mandatory.

Experience:Telecommunications

Skills:CommunicationRelationship-building

Languages:English

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor