Customer Service Representative

Sutherland
Cairo
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Relationship-building"]

On-site Customer Service Representative based in Cairo, handling customer inquiries and resolving issues to ensure satisfaction. You will respond to calls, provide solutions, maintain accurate records, and build strong relationships within a professional team environment.

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FursaFursa
Sutherland
Sutherland
6 months ago

Customer Service Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

On-site Customer Service Representative based in Cairo, handling customer inquiries and resolving issues to ensure satisfaction. You will respond to calls, provide solutions, maintain accurate records, and build strong relationships within a professional team environment.
Location: Cairo
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Handle customer inquiries via calls and maintain accurate records of interactions.
  • •Provide solutions to resolve customer concerns and ensure satisfaction.
  • •Build and maintain strong relationships with customers in a professional team environment.
  • •Contribute to the team by delivering high-quality customer service and maintaining documentation.
  • •Collaborate with teammates to improve processes and customer experience.

Key Requirements

  • •Strong interpersonal skills with effective communication and relationship-building.
  • •Fluency in English.
  • •Prior experience in a call center is advantageous but not mandatory.
Experience:Telecommunications
Skills:CommunicationRelationship-building
Languages:English

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor