Investigator, Video CIP Checker

PayPal
Mumbai
Workplace: OnsiteFull timeFunction: Creative Production (Video/Audio/Photo)Experience: 2+ yearsSkills: ["Independent decision-making","Documenting case findings","Decision-making","Performance-focused execution","Workflow switching"]

Review customer accounts across identity verification, sanctions, disputes, chargebacks, abuse, and fraud, and resolve uncommon issues with independent, informed recommendations. Help customers with account-related inquiries, document findings in manual and automated case management systems, and efficiently switch between multiple workflows, queues, and programs while meeting performance expectations and following risk operations policies and procedures.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
PayPal
PayPal
2 days ago

Investigator, Video CIP Checker

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 2 days ago

Job Summary

Review customer accounts across identity verification, sanctions, disputes, chargebacks, abuse, and fraud, and resolve uncommon issues with independent, informed recommendations. Help customers with account-related inquiries, document findings in manual and automated case management systems, and efficiently switch between multiple workflows, queues, and programs while meeting performance expectations and following risk operations policies and procedures.
Location: Mumbai
Workplace: Onsite
Employment Type: Full time
Job Function: Creative Production (Video/Audio/Photo)
Seniority: Entry level

Key Responsibilities

  • •Assist customers with queries regarding accounts.
  • •Review customer accounts related to identity verification, sanctions, disputes, chargebacks, abuse, and fraud.
  • •Document findings in manual and automated process case management systems.
  • •Switch fluidly across multiple workflows, queues, and programs.
  • •Meet or exceed performance expectations while making independent recommendations to resolve issues efficiently.

Pay and Benefits

Perks:Health InsuranceRetirementPaid LeaveLearning Budget

Key Requirements

  • •2 years of relevant work experience
  • •Proficiency reviewing customer accounts across identity verification, sanctions, disputes, chargebacks, abuse, and fraud
  • •Ability to make independent and proficient decisions to resolve uncommon issues
  • •Strong understanding of risk operations policies and procedures
  • •Document findings in manual and automated case management systems
Experience:2+ years
Skills:Independent decision-makingDocumenting case findingsDecision-makingPerformance-focused executionWorkflow switching

Company Brief

PayPal
Global online payments platform enabling digital and mobile payments, money transfers, and merchant services for consumers and businesses, supporting e‑commerce transactions across multiple currencies and payment methods.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1998
WebsiteLinkedIn