Senior Change Manager

NTT
Ottawa
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: certificationSkills: ["Stakeholder management","Change readiness assessment","Facilitation","Consultative guidance","Coaching"]

Lead enterprise change and transformation efforts for IT initiatives, including impact analysis, change readiness assessments, and development of training, communications, and evaluation frameworks. Partner with functional staff and target communities to define processes, align skills, and manage stakeholder expectations. Support client planning and implementation, track performance post-implementation, and facilitate discussions to identify improvements and enable successful adoption.

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FursaFursa
NTT
NTT
1 week ago

Senior Change Manager

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Last checked: 10 hours agoStatus: Live

Job Summary

Lead enterprise change and transformation efforts for IT initiatives, including impact analysis, change readiness assessments, and development of training, communications, and evaluation frameworks. Partner with functional staff and target communities to define processes, align skills, and manage stakeholder expectations. Support client planning and implementation, track performance post-implementation, and facilitate discussions to identify improvements and enable successful adoption.
Location: Ottawa
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Conduct analysis and design work including critical success factors, architecture requirements, process development, mapping, and training.
  • •Lead functional staff to define strategies and processes supporting transformation and change management activities.
  • •Support projects by assessing and capturing the impact of changes on clients and the workforce.
  • •Develop and deliver change enablement materials including practical tools/templates, training coordination, communications products, and evaluation frameworks.
  • •Perform change impact analysis/readiness assessments, facilitate stakeholder discussions, manage client expectations, and monitor performance once changes are implemented.

Key Requirements

  • •10+ years of experience within the last 12 years working as a Change Management Consultant/Change Manager.
  • •5+ years within the past 10 years managing change management activities for IT projects with at least three types of user groups.
  • •5+ years within the last 10 years working for a Federal or Provincial Government Department/Agency.
  • •2+ years conducting Organizational Change Management for an ITSM tool implementation or upgrade project using BMC software/tools/applications/solutions/products.
  • •Professional accreditation in Change Management and 1+ year experience utilizing GCdocs; must hold a Canadian Federal Clearance at the Secret level.
Experience:GovernmentIT projectsITSMOrganizational change management
Education:Certification / Diploma
Skills:Stakeholder managementChange readiness assessmentFacilitationConsultative guidanceCoaching
Certifications:ACMP Certified Change Management ProfessionalCMI Accredited Change ManagerProsci Change Management
Tech Stack:ITSMBMCGCdocs

Eligibility

Security Clearance:Secret

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn