Call Center Senior Associate

NTT
Gurugram
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 2-4 yearsEducation: high_schoolSkills: ["Communication","Persuasiveness","Active listening","Customer empathy","Resilience"]

Drive outbound telecom sales by engaging Canada-based prospects and existing customers through high-volume calling. Promote plans, upgrades, bundles, and retention offers using consultative selling and empathy to handle objections professionally. Meet daily, weekly, and monthly sales targets while maintaining accurate CRM records and ensuring compliance with scripts, quality, and process standards to maximize revenue and customer experience.

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FursaFursa
NTT
NTT
1 month ago

Call Center Senior Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live

Job Summary

Drive outbound telecom sales by engaging Canada-based prospects and existing customers through high-volume calling. Promote plans, upgrades, bundles, and retention offers using consultative selling and empathy to handle objections professionally. Meet daily, weekly, and monthly sales targets while maintaining accurate CRM records and ensuring compliance with scripts, quality, and process standards to maximize revenue and customer experience.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Make high-volume outbound calls to prospective and existing customers.
  • •Promote telecom products/services including plans, upgrades, bundles, and retention offers.
  • •Understand customer needs and recommend tailored solutions.
  • •Achieve daily, weekly, and monthly sales targets.
  • •Maintain accurate CRM records and follow scripts, quality, and process standards.

Pay and Benefits

Perks:Health InsuranceVisionDentalEmployee Assistance

Key Requirements

  • •2–4 years of experience, preferably in BPO or sales.
  • •Strong communication with a neutral/clear English accent.
  • •Demonstrated sales mindset with persuasive ability.
  • •Active listening and customer empathy.
  • •Basic system/CRM handling.
Experience:2-4 yearsBPOSales
Education:High School
Skills:CommunicationPersuasivenessActive listeningCustomer empathyResilience
Languages:English
Tech Stack:CRM

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn