Client Success Manager

Maven Clinic
New York, Boston, Washington, Chicago, Seattle, San Francisco
Workplace: HybridFull timeUSD 106,000 - 120,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Relationship management","Analytical thinking","Strategic thinking","Communication","Presentation skills","Stakeholder management","Collaboration","Prioritization","Influencing"]

Own relationships with Maven’s employer accounts introduced through channel partnerships, driving enrollment and engagement while managing net revenue retention, renewal health, and expansion readiness. Translate member outcomes into quantifiable business value and build strategic account plans. Partner cross-functionally with Sales, Renewals, Product, and Analytics on account motions, risk mitigation, and business cases, including quarterly business reviews and client-facing presentations.

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Maven Clinic
Maven Clinic
2 days ago

Client Success Manager

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Last checked: 1 hour agoStatus: Live

Job Summary

Own relationships with Maven’s employer accounts introduced through channel partnerships, driving enrollment and engagement while managing net revenue retention, renewal health, and expansion readiness. Translate member outcomes into quantifiable business value and build strategic account plans. Partner cross-functionally with Sales, Renewals, Product, and Analytics on account motions, risk mitigation, and business cases, including quarterly business reviews and client-facing presentations.
Location: New York, Boston, Washington, Chicago, Seattle, San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own employer account relationships introduced through channel partnerships, driving enrollment, engagement, and measurable outcomes.
  • •Manage net revenue retention, renewal health, and expansion readiness through account planning and lifecycle customer success activities.
  • •Monitor client health and engagement, flag risks early, and collaborate on mitigation plans.
  • •Partner with Sales and Renewals to support smooth account transitions and build business cases for expansion.
  • •Participate in quarterly business reviews and consult clients on program optimization using Maven expertise, benchmark data, and resources.
Travel: Medium travel

Pay and Benefits

Salary: USD 106,000 - 120,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalInsurance401kPaid LeaveLearning BudgetRemote Work

Key Requirements

  • •5+ years of experience in account management, customer success, or client services within digital health, healthcare benefits, or SaaS, with proven ability to manage client relationships and drive commercial outcomes.
  • •Experience working with enterprise employer clients through channel/payer partners (5,000+ employees) preferred.
  • •Ability to support and execute marketing/engagement strategies that drive measurable client outcomes.
  • •Track record in client retention, renewal management, and identifying account growth opportunities.
  • •Strong relationship-building across multiple stakeholders, plus analytical skills to translate data and client performance into actionable insights.
Experience:5+ yearsDigital healthHealthcareSaaSHealthcare benefits
Skills:Relationship managementAnalytical thinkingStrategic thinkingCommunicationPresentation skillsStakeholder managementCollaborationPrioritizationInfluencing
Languages:English
Tech Stack:SalesforceGainsightLookerMicrosoft Office

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Maven Clinic
Maven Clinic is a virtual-first women’s and family healthcare platform offering telehealth services, care navigation, and employer-sponsored programs covering fertility, pregnancy, postpartum, pediatrics, and family planning.
Industry: HealthTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series D
Headquarters: New York, United States
Founded: 2014
WebsiteLinkedIn