Assistant Manager - Ecommerce Operations (North India) (Third Party)

Puma
Gurugram
Workplace: RemoteFull timeFunction: Administration & Executive AssistanceExperience: 4-7 yearsSkills: ["Stakeholder management","Operational escalation management","Process improvement","Cross-functional collaboration","Reporting"]

Drive end-to-end eCommerce marketplace operations across North India, ensuring warehouse execution, marketplace fulfilment performance, inventory readiness, SPF governance, and smooth coordination with internal and external stakeholders. Own SJIT operational planning and execution governance, resolve escalations affecting dispatch, returns, claims, and marketplace health, and support warehouse transitions and process automation. Lead reporting, dashboards, trackers, and continuous improvement across OMS/WMS and marketplace integrations.

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FursaFursa
Puma
Puma
16 hours ago

Assistant Manager - Ecommerce Operations (North India) (Third Party)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 16 hours agoStatus: Live

Job Summary

Drive end-to-end eCommerce marketplace operations across North India, ensuring warehouse execution, marketplace fulfilment performance, inventory readiness, SPF governance, and smooth coordination with internal and external stakeholders. Own SJIT operational planning and execution governance, resolve escalations affecting dispatch, returns, claims, and marketplace health, and support warehouse transitions and process automation. Lead reporting, dashboards, trackers, and continuous improvement across OMS/WMS and marketplace integrations.
Location: Gurugram
Workplace: Remote
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Manage day-to-day marketplace operations across Myntra, Flipkart, Amazon, and other eCommerce channels, including fulfilment performance, seller metrics, and scorecard adherence.
  • •Track and resolve operational escalations impacting dispatch performance, returns, claims, and marketplace health, coordinating with category, marketplace, and warehouse teams to prevent blockers.
  • •Own SJIT operational planning, inventory allocation, dispatch preparedness, and execution governance, including allocation approvals, pending ROs, dispatch planning, and RO closure.
  • •Support regional warehouse operations across forward, return, and exception processes; drive warehouse readiness, inventory movement planning, stock transfers, and transition activities; resolve bottlenecks tied to systems, infrastructure, NAS/video storage, WMS errors, and process dependencies.
  • •Manage SPF processes and claims governance (validation, video/image evidence compliance, tracking, recovery governance) and prepare operational updates, dashboards, and trackers to drive process automation and reporting standardization.

Key Requirements

  • •4-7 years of experience in eCommerce supply chain, marketplace operations, warehousing, or fulfilment operations.
  • •Strong understanding of marketplace fulfilment, inventory management, claims governance, returns, and logistics processes.
  • •Hands-on experience with Excel-based trackers, operational dashboards, and structured performance reporting.
  • •Strong stakeholder management across internal functions, marketplaces, warehouses, and external partners.
  • •Ability to manage operational escalations, process transitions, and cross-functional projects with clear ownership.
Experience:4-7 yearsECommerce supply chainMarketplace operationsWarehousingFulfilment operationsLogisticsReturns
Skills:Stakeholder managementOperational escalation managementProcess improvementCross-functional collaborationReporting
Tech Stack:ExcelOMSWMS

Company Brief

Puma
Global athletic and casual footwear, apparel, and accessories brand designing, developing, marketing and selling sports-inspired products for consumers and athletes worldwide.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Herzogenaurach, Germany
Founded: 1948
WebsiteLinkedIn