Manager, KYC Operations

American Express
United Kingdom
Workplace: HybridFull timeFunction: Legal, Risk & ComplianceSkills: ["Stakeholder management","Risk management","Issue resolution","Change management","Analytical thinking","Communication","Relationship building","Detail orientation","Adaptability","Sense of urgency"]

Support merchant financial crimes operations by identifying and addressing data gaps, implementing regulatory requirements, and remediating issues. Lead end-to-end project oversight for merchant refresh strategies, manage risks and issues, and produce clear documentation and leadership reporting. Partner across 1st and 2nd line stakeholders, build processes and controls, and leverage strong analytical and change-management skills to drive timely, compliant outcomes.

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FursaFursa
American Express
American Express
3 days ago

Manager, KYC Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Support merchant financial crimes operations by identifying and addressing data gaps, implementing regulatory requirements, and remediating issues. Lead end-to-end project oversight for merchant refresh strategies, manage risks and issues, and produce clear documentation and leadership reporting. Partner across 1st and 2nd line stakeholders, build processes and controls, and leverage strong analytical and change-management skills to drive timely, compliant outcomes.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Full time
Job Function: Legal, Risk & Compliance
Seniority: Manager level

Key Responsibilities

  • •Support closure of financial crimes data gaps by leveraging project and analytical skills across multiple stakeholder groups.
  • •Contribute to defining and planning point-of-next and future-state merchant refresh strategies with cross-functional teams.
  • •Ensure timely identification, assessment, prioritisation, and management of risks and issues.
  • •Provide project oversight and coordination, including planning, monitoring progress, and maintaining project documentation and leadership reporting.
  • •Develop and maintain end-to-end process documentation and present status updates, risks/issues, and resolutions clearly.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability BenefitsRetirementPaid ParentalCounseling SupportRemote WorkHybrid WorkLearning Budget

Key Requirements

  • •Experience in financial crime, operational excellence, operational risk, or a related discipline, ideally across more than one area.
  • •Experience in business process improvement and change design.
  • •Proven project management skills and strong change management experience to drive large projects forward.
  • •Proven analytical skills for qualitative and quantitative analysis.
  • •Demonstrated ability to partner with colleagues to identify and resolve issues, with strong communication to engage senior management.
Experience:Financial crimeOperational riskOperational excellenceFinancial servicesKYC
Skills:Stakeholder managementRisk managementIssue resolutionChange managementAnalytical thinkingCommunicationRelationship buildingDetail orientationAdaptabilitySense of urgency

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn