Especialista de Atención al Cliente Bilingüe (Español y Portugués)

Support Allianz Partners’ travel and assistance claims operations by managing end-to-end case processes for customers, beneficiaries, partners, and providers. Validate coverage based on policy terms, triage services to the right providers, and follow cases through resolution. Review assessments, budgets, and cost pre-analysis, handle equipment substitutions, calculate deductibles/compensation, and resolve requests and incidents while improving client interactions with conversational AI in a data-driven, cloud-enabled environment.