Associate Client Manager Software m/w/d

NTT
Germany
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Proactive problem-solving","Self-directed work","Ability to learn quickly","Collaboration in virtual teams"]

Support the Software Sales team by reviewing orders for completeness and accuracy and helping ensure timely, compliant processing. Manage and monitor contract renewals, identify renewal opportunities, and keep existing agreements up to date in coordination with Lifecycle Management (LCM). Build relationships with manufacturers and channel partners to develop go-to-market strategies and track customer/partner projects using tools like MS Teams and WebEx.

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FursaFursa
NTT
NTT
1 year ago

Associate Client Manager Software m/w/d

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Last checked: 3 hours agoStatus: Live

Job Summary

Support the Software Sales team by reviewing orders for completeness and accuracy and helping ensure timely, compliant processing. Manage and monitor contract renewals, identify renewal opportunities, and keep existing agreements up to date in coordination with Lifecycle Management (LCM). Build relationships with manufacturers and channel partners to develop go-to-market strategies and track customer/partner projects using tools like MS Teams and WebEx.
Location: Germany
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Support the Software Sales team during the ordering process to ensure orders are complete, correct, and processed on time.
  • •Manage and monitor contract renewals, ensuring timely renewals and identifying renewal opportunities.
  • •Update and administer existing contracts in collaboration with the Lifecycle Management (LCM) team to maintain contractual compliance.
  • •Maintain relationships with manufacturers and channel partners to develop joint sales strategies and enable successful sales activities.
  • •Track customer and partner projects using phone, email, MS Teams, and WebEx to follow progress.

Pay and Benefits

Perks:PensionEmployee Discounts

Key Requirements

  • •Strong Excel and PowerPoint skills for analyzing complex data and creating professional presentations.
  • •Fluent English and German (native-level) for written and verbal communication with international contacts.
  • •Excellent communication skills via phone, email, MS Teams, and WebEx to track customer and partner projects.
  • •Broad IT generalist knowledge, ideally with system house experience, to answer technical questions and find solutions.
  • •Cisco product knowledge is mandatory; Fortinet, Juniper, Palo Alto, and Zscaler knowledge is a plus.
Skills:CommunicationProactive problem-solvingSelf-directed workAbility to learn quicklyCollaboration in virtual teams
Languages:EnglishGerman
Tech Stack:ExcelPowerPointMS TeamsWebExCiscoFortinetJuniperPalo AltoZscaler

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn