Fraud Detection Sr Specialist - Deposit Fraud

Citizens Bank
Pittsburgh
Workplace: HybridFull timeFunction: Product ManagementExperience: 1+ yearsEducation: high_schoolSkills: ["Analytical reasoning","Critical thinking","Cross-functional collaboration","Customer service","Problem-solving"]

Review products and account activity to prevent and detect deposit fraud, assessing risk through research and analysis. Apply compliance and verification procedures to take holistic action on compromised accounts, document detailed investigation results, and resolve fraudulent activity using department procedures. Manage cases within required timeframes aligned to regulatory guidelines and internal SLAs, while collaborating with external customers and internal/external partners to restore account integrity.

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Citizens Bank
Citizens Bank
1 day ago

Fraud Detection Sr Specialist - Deposit Fraud

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Review products and account activity to prevent and detect deposit fraud, assessing risk through research and analysis. Apply compliance and verification procedures to take holistic action on compromised accounts, document detailed investigation results, and resolve fraudulent activity using department procedures. Manage cases within required timeframes aligned to regulatory guidelines and internal SLAs, while collaborating with external customers and internal/external partners to restore account integrity.
Location: Pittsburgh
Workplace: Hybrid
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Perform moderately complex analytical reviews of customer data and documentation related to fraud/risk activities.
  • •Review accounts for fraudulent activity and take appropriate actions per department procedures.
  • •Track and action cases within required timeframes aligned with regulatory guidelines and internal requirements.
  • •Document clear, detailed investigation comments regarding outcomes and recommendations.
  • •Resolve findings through independent research and direct interaction with external customers and business partners, with a focus on customer satisfaction.

Key Requirements

  • •High school degree or equivalent.
  • •1 year of fraud investigations experience.
  • •Strong organized, technical, and analytical skills.
  • •Ability to multi-task and work in a high-volume, fast-paced, deadline-oriented environment.
  • •Excellent communication and customer experience skills (written and verbal).
Experience:1+ years
Education:High School
Skills:Analytical reasoningCritical thinkingCross-functional collaborationCustomer serviceProblem-solving

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website