CarMax

4 weeks ago

Customer Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Deliver a customer-first experience that guides shoppers through the full used-car buying and selling journey. Facilitate appraisals, test drives, and financing applications, complete vehicle condition and cosmetic inspections, and manage inventory check-in and daily reconciliation. Handle administrative paperwork, payments, and repair order accuracy while coordinating service appointments and following CarMax Environmental, Health and Safety standards.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Guide customers through sales, appraisals, test drives, and financing applications to deliver exceptional service.
•Assess vehicle condition accurately for appraisals and communicate findings to Buyers.
•Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
•Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
•Handle administrative tasks, coordinate service appointments, review repair order invoices, and follow EH&S requirements.

Pay and Benefits

Salary: USD 14.6 - 21.9 hourly

Perks:Paid Leave

Key Requirements

•Strong communication skills and confidence representing CarMax and its products.
•Ability to build lasting customer relationships and develop win-win solutions.
•Demonstrated integrity, respect, and teamwork in a fast-paced environment.
•Ability to balance customer needs with business goals and follow processes accurately.
•High School Diploma or equivalent and a valid driver’s license, including ability to lift up to 25 lbs.

Education:High School

Skills:CommunicationIntegrityTeamworkAttention to detailTime management

Licenses:Valid driver’s license

Tech Stack:Microsoft OfficeWordExcelPowerPoint

Company Brief

CarMax

Industry: Automotive

Website

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CarMax

4 weeks ago

Customer Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Guide customers through sales, appraisals, test drives, and financing applications to deliver exceptional service.
•Assess vehicle condition accurately for appraisals and communicate findings to Buyers.
•Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
•Perform cosmetic inspections to ensure vehicles meet CarMax Quality Standards.
•Handle administrative tasks, coordinate service appointments, review repair order invoices, and follow EH&S requirements.

Pay and Benefits

Salary: USD 14.6 - 21.9 hourly

Perks:Paid Leave

Key Requirements

•Strong communication skills and confidence representing CarMax and its products.
•Ability to build lasting customer relationships and develop win-win solutions.
•Demonstrated integrity, respect, and teamwork in a fast-paced environment.
•Ability to balance customer needs with business goals and follow processes accurately.
•High School Diploma or equivalent and a valid driver’s license, including ability to lift up to 25 lbs.

Education:High School

Skills:CommunicationIntegrityTeamworkAttention to detailTime management

Licenses:Valid driver’s license

Tech Stack:Microsoft OfficeWordExcelPowerPoint

Company Brief

CarMax

Industry: Automotive

Website