Business Analytics Manager

KeyCorp
United States
Workplace: HybridFull timeUSD 96,000 - 181,000 annuallyFunction: Data Analytics & Business IntelligenceExperience: 5+ yearsEducation: bachelorsSkills: ["Analytical thinking","Problem-solving","Critical thinking","Communication","Stakeholder management"]

Own operational reporting and business intelligence for Contact Center performance, building and maintaining dashboards, scorecards, and executive reporting while ensuring consistent KPI definitions. Analyze customer and interaction data to surface trends, risks, and improvement opportunities, and lead root-cause and ad hoc analytical work. Drive reporting automation and modernization using cloud and AI-enabled analytics, partnering with Contact Center Operations, Product, Technology, and Analytics to deliver measurable outcomes.

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FursaFursa
KeyCorp
KeyCorp
2 days ago

Business Analytics Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Own operational reporting and business intelligence for Contact Center performance, building and maintaining dashboards, scorecards, and executive reporting while ensuring consistent KPI definitions. Analyze customer and interaction data to surface trends, risks, and improvement opportunities, and lead root-cause and ad hoc analytical work. Drive reporting automation and modernization using cloud and AI-enabled analytics, partnering with Contact Center Operations, Product, Technology, and Analytics to deliver measurable outcomes.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Data Analytics & Business Intelligence
Seniority: Manager level

Key Responsibilities

  • •Own development, maintenance, and enhancement of operational reporting solutions for Contact Center performance management.
  • •Deliver accurate, timely reporting across key operational metrics and support ongoing reporting requests and issue resolution.
  • •Design and maintain dashboards, scorecards, executive reporting packages, and self-service reporting tools while ensuring KPI consistency and integrity.
  • •Analyze operational, customer, and interaction data to identify trends, risks, opportunities, and perform root-cause analysis to support initiatives.
  • •Identify and implement reporting automation and modernization efforts, including migration to scalable platforms and AI-enabled analytics solutions.

Pay and Benefits

Salary: USD 96,000 - 181,000 annually

Key Requirements

  • •Bachelor’s degree in Analytics, Business, Data Science, Statistics, Computer Science, Mathematics, Finance, or related fields.
  • •5+ years of experience in business analytics, operational reporting, business intelligence, or related analytical functions.
  • •Advanced SQL skills and experience working with large datasets.
  • •Experience building dashboards and reporting solutions using Tableau or similar BI platforms.
  • •Experience with Python and reporting automation or data transformation processes.
Experience:5+ yearsBusiness intelligenceOperational reportingContact center
Education:Bachelor's in Analytics, Business, Data Science, Statistics, Computer Science, Mathematics, Finance, or a related discipline
Skills:Analytical thinkingProblem-solvingCritical thinkingCommunicationStakeholder management
Tech Stack:SQLTableauPythonDashboardsCloud technologiesAI-enabled analyticsGoogle Cloud PlatformBigQueryAIMachine learningGenerative AISelf-service reporting

Company Brief

KeyCorp
KeyCorp operates KeyBank, providing retail and commercial banking, lending, wealth management, and investment services to individuals, businesses, and institutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cleveland, United States
Founded: 1849
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn