ICT Service Desk Team Leader 80% ou 100% (Hirslanden Corporate Office, Genève, CH, 8152)

Mediclinic
Switzerland
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Leadership","Responsibility","Problem-solving","Structured under pressure","Communication"]

Lead the ICT Service Desk for Hirslanden locations, ensuring smooth local operations and high-quality user support in a demanding clinical environment. You manage and develop a team of 5 ICT technicians, run daily service desk activity, and oversee incident handling with correct prioritization, escalation, and closure. Act as the senior hands-on technical reference across endpoints, networking, hardware, operating systems, and Microsoft Workplace, while coordinating with central ICT teams and the ICT Business Partner Genève.

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FursaFursa
Mediclinic
Mediclinic
15 hours ago

ICT Service Desk Team Leader 80% ou 100% (Hirslanden Corporate Office, Genève, CH, 8152)

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Last checked: 15 hours agoStatus: Live

Job Summary

Lead the ICT Service Desk for Hirslanden locations, ensuring smooth local operations and high-quality user support in a demanding clinical environment. You manage and develop a team of 5 ICT technicians, run daily service desk activity, and oversee incident handling with correct prioritization, escalation, and closure. Act as the senior hands-on technical reference across endpoints, networking, hardware, operating systems, and Microsoft Workplace, while coordinating with central ICT teams and the ICT Business Partner Genève.
Location: Switzerland
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Manage and develop a team of 5 ICT technicians, organizing roles, priorities, and resources.
  • •Run daily Service Desk operations based on volumes, incidents, and clinical priorities, and ensure effective ticket qualification, prioritization, assignment, and closure.
  • •Oversee incident handling for incidents impacting clinical operations, including urgency assessment, appropriate escalation, and clear communication.
  • •Provide senior level 1/2 technical support and hands-on resolution for complex incidents across workstations, hardware, networking, peripherals, operating systems, and Microsoft Workplace.
  • •Ensure Service Management process and standards compliance, harmonize practices, track KPIs, and coordinate with local and central ICT teams and the ICT Business Partner Genève.

Pay and Benefits

Perks:Learning BudgetPaid Leave

Key Requirements

  • •Training in IT or equivalent professional experience.
  • •Several years of experience in ICT support and IT operations.
  • •Proven experience managing or coordinating a technical team.
  • •Hands-on technical skills across networking, hardware, workstation equipment, and operating systems.
  • •Strong knowledge of ITSM/ticketing tools and Incident/Request Management process management.
Skills:LeadershipResponsibilityProblem-solvingStructured under pressureCommunication
Languages:FrenchEnglishGerman
Tech Stack:ITSMTicketingIncident ManagementRequest ManagementMicrosoft WorkplaceNetworkingHardwareOperating systemsWorkstations

Company Brief

Mediclinic
Part of Mediclinic International, Mediclinic Middle East operates hospitals and clinics across the UAE, delivering specialist acute care, outpatient services and multi-disciplinary treatment across Dubai, Abu Dhabi, Al Ain and Al Dhafra.
Industry: Hospitals & Clinics
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1983
Glassdoor
Glassdoor: 3.9
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