HSBC

4 months ago

Customer Service Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

A frontline customer service role in a bank branch focused on delivering an outstanding in-branch experience, educating customers on HSBC digital services, promoting fraud awareness, and supporting vulnerable customers. Works 35 hours weekly in Liverpool, handling inquiries, taking ownership from first contact to resolution, and assisting with more complex banking needs while developing through HSBC training.

Location: Liverpool

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Be the first point of contact for customers in the Branch Customer Service Team and deliver an exceptional customer experience
•Educate customers about HSBC digital services and fraud awareness
•Identify customers in vulnerable situations and determine the best support
•Assist customers with more complex banking needs to ensure they feel supported in their choices
•Demonstrate ownership of customer inquiries from start to resolution while maintaining a personalised service

Pay and Benefits

Perks:Health InsurancePensionLife AssuranceDiscountsEquity

Key Requirements

•Excellent communication skills with an ability to engage customers and build connections
•Ability to take ownership of customer enquiries through to resolution
•Willingness to learn and educate customers about HSBC digital services
•Empathy and resilience to support customers in changing environments
•Previous customer service experience is helpful but not essential

Experience:BankingRetail bankingCustomer service

Skills:CommunicationEmpathyCustomer focusProblem-solvingResilience

Languages:English

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

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HSBC

4 months ago

Customer Service Consultant

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Location: Liverpool

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Be the first point of contact for customers in the Branch Customer Service Team and deliver an exceptional customer experience
•Educate customers about HSBC digital services and fraud awareness
•Identify customers in vulnerable situations and determine the best support
•Assist customers with more complex banking needs to ensure they feel supported in their choices
•Demonstrate ownership of customer inquiries from start to resolution while maintaining a personalised service

Pay and Benefits

Perks:Health InsurancePensionLife AssuranceDiscountsEquity

Key Requirements

•Excellent communication skills with an ability to engage customers and build connections
•Ability to take ownership of customer enquiries through to resolution
•Willingness to learn and educate customers about HSBC digital services
•Empathy and resilience to support customers in changing environments
•Previous customer service experience is helpful but not essential

Experience:BankingRetail bankingCustomer service

Skills:CommunicationEmpathyCustomer focusProblem-solvingResilience

Languages:English

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn