Head of Customer Learning

Harvey
San Francisco
Workplace: OnsiteFull timeUSD 184,000 - 276,000 annuallyFunction: Education & TrainingExperience: 10+ yearsSkills: ["Leadership","Strategic planning","Communication","Executive influencing","Data-driven decision making"]

Own Harvey’s Customer Education “front door” by scaling the Academy, certification program, and trusted content library into a strategic, revenue-relevant function. Lead roadmap and exec alignment, build a scalable learning organization, and deliver a digital-first onboarding/adoption strategy across in-product guidance, nurture sequences, webinars, video, and community. Measure impact with north-star metrics and advance Legal AI thought leadership.

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Harvey
Harvey
4 days ago

Head of Customer Learning

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Last checked: 8 hours agoStatus: Live

Job Summary

Own Harvey’s Customer Education “front door” by scaling the Academy, certification program, and trusted content library into a strategic, revenue-relevant function. Lead roadmap and exec alignment, build a scalable learning organization, and deliver a digital-first onboarding/adoption strategy across in-product guidance, nurture sequences, webinars, video, and community. Measure impact with north-star metrics and advance Legal AI thought leadership.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Education & Training
Seniority: Sr. Director level

Key Responsibilities

  • •Define and own the Customer Education roadmap, and represent the function in executive-level updates and decisions.
  • •Lead and scale the Customer Education team, including building the org structure and a train-the-trainer model for growth.
  • •Own content portfolio health, including lifecycle management, governance, discoverability, and quality standards.
  • •Evolve the certification program and Academy as new products and workflows launch.
  • •Design and run a multi-channel digital-first adoption strategy (in-product guidance, digital nurture sequences, webinars, video, and community) and instrument north-star metrics.

Pay and Benefits

Salary: USD 184,000 - 276,000 annually
Equity and Bonus:Equity

Key Requirements

  • •10+ years scaling customer education or learning/academy functions, including taking an initial program into a strategic, revenue-relevant system.
  • •Ability to operate at both altitudes: set multi-quarter roadmaps and deliver exec-level updates while raising standards for content, certification, and digital programs.
  • •Experience partnering with Product, Product Operations, and GTM/Sales to align a customer-facing learning function to business priorities.
  • •Strong digital-first onboarding/adoption instincts, thinking in funnels, touchpoints, and journeys across in-product guidance and digital communications.
  • •Proven people leadership, including hiring/developing teams and managing contractor/agency relationships.
Experience:10+ years
Skills:LeadershipStrategic planningCommunicationExecutive influencingData-driven decision making
Tech Stack:LMS platformsDashboardsAuthoring tools

Company Brief

Harvey
Harvey builds domain-specific generative AI for legal and professional services, automating contract analysis, due diligence, compliance, and litigation workflows for law firms and corporate legal teams.
Industry: LegalTech
Company Size: Large (251 to 1,000 employees)
Revenue: USD 100M to 250M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2022
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor