Relationship Manager, Mid Market (LATAM)

Intercom
San Francisco, United States
Workplace: HybridFull timeUSD 192,000 - 270,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Presentation","Problem-solving","Growth mindset","Attention to detail"]

Own Intercom’s LATAM mid-market book of business by developing relationships, driving upsell and cross-sell, and representing the voice of the customer across teams. Lead client-facing demonstrations and partner-led co-selling, manage forecasts and pipeline visibility, and negotiate with procurement to protect revenue. Build growth plans, network with stakeholders, support mentoring, and represent Intercom in virtual and in-person events.

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Intercom
Intercom
3 days ago

Relationship Manager, Mid Market (LATAM)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Own Intercom’s LATAM mid-market book of business by developing relationships, driving upsell and cross-sell, and representing the voice of the customer across teams. Lead client-facing demonstrations and partner-led co-selling, manage forecasts and pipeline visibility, and negotiate with procurement to protect revenue. Build growth plans, network with stakeholders, support mentoring, and represent Intercom in virtual and in-person events.
Location: San Francisco, United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Develop and maintain strong relationships with existing LATAM clients to identify upselling and cross-selling opportunities.
  • •Provide timely forecasts and clear visibility into revenue performance, while managing pipeline of prospects and active accounts.
  • •Create tailored client demonstrations and represent the voice of the customer to cross-functional partners, including Marketing and Product.
  • •Partner with regional partners to co-sell and expand shared accounts within multi-party commercial structures.
  • •Negotiate contracts with procurement to protect the book of business and develop/present growth plans for key accounts.
Travel: Low travel

Pay and Benefits

Salary: USD 192,000 - 270,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kEquityPaid LeaveParental Leave

Key Requirements

  • •4+ years experience in a closing role.
  • •2+ years of SaaS experience selling similar products.
  • •Proficiency in Portuguese; fluency in Spanish is preferred.
  • •Strong sales instincts with a track record hitting and exceeding quota.
  • •Ability to create accurate forecasts and maintain a pipeline of prospects and active accounts.
Experience:SaaS
Skills:CommunicationPresentationProblem-solvingGrowth mindsetAttention to detail
Languages:PortugueseSpanish

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn