Customer Relations Agent (UK&I)

HP
Reading
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Customer-focused","Problem-solving","Communication","Urgency","Stakeholder management"]

Provide professional customer support across UK&I to retain and recover customer loyalty, handling complaints via CRM, email, phone, letter, and social media. Investigate cases, coordinate with internal teams to create resolution plans within cost constraints, and act as the single point of contact with regular updates until closure. Serve as the voice of the customer to drive improvements and perform administrative support and reporting data-quality checks.

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FursaFursa
HP
HP
5 days ago

Customer Relations Agent (UK&I)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Provide professional customer support across UK&I to retain and recover customer loyalty, handling complaints via CRM, email, phone, letter, and social media. Investigate cases, coordinate with internal teams to create resolution plans within cost constraints, and act as the single point of contact with regular updates until closure. Serve as the voice of the customer to drive improvements and perform administrative support and reporting data-quality checks.
Location: Reading
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Retain customer loyalty through proactive engagement and best-in-class complaint resolution.
  • •Receive and capture customer complaints via CRM tools/email/phone/letter/social media, ensuring accurate and timely recording.
  • •Verify request details, investigate cases, and coordinate with other teams to plan and execute resolution within cost constraints.
  • •Keep customers and internal stakeholders updated until case resolution; act as a single point of contact with end-to-end ownership.
  • •Provide administrative support to the local customer relations team and run data quality checks for accurate reporting.

Key Requirements

  • •Provide professional support to HP customers, channel partners, and service providers to retain or recover loyalty.
  • •Handle customer complaints accurately using CRM tools and other channels (email, phone, letter, social media).
  • •Investigate cases by rebuilding the story and coordinate with other teams to identify the best course to resolution within cost constraints.
  • •Maintain ownership of cases with regular updates to the customer and key internal stakeholders until full resolution.
  • •Perform administrative support for the local country customer relations team and ensure data quality checks for consistent, accurate reporting.
Skills:Customer-focusedProblem-solvingCommunicationUrgencyStakeholder management
Tech Stack:CRM

Company Brief

HP
Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.
Industry: Hardware Devices
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Palo Alto, United States
Founded: 1939
Glassdoor
Glassdoor: 3.8
WebsiteLinkedIn