Operations Solutions Manager

Sony Interactive Entertainment
London
Workplace: HybridFull timeFunction: Program & Project Management (PMO)Experience: 5+ yearsSkills: ["Teamwork","Attention to detail","Communication","Collaboration","Data analysis"]

Drive global solutions for the digital-at-retail channel, enabling Store and Services sales through scalable tools, processes, and project roadmaps. Lead cross-functional and partner collaboration to launch initiatives end to end—defining requirements, managing regional variances, coordinating UAT, negotiating SLAs, and conducting post-mortems against KPIs. Apply data and best-in-class practices to prioritize long-term strategies and immediate tactics across global operations.

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Sony Interactive Entertainment
Sony Interactive Entertainment
1 day ago

Operations Solutions Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Drive global solutions for the digital-at-retail channel, enabling Store and Services sales through scalable tools, processes, and project roadmaps. Lead cross-functional and partner collaboration to launch initiatives end to end—defining requirements, managing regional variances, coordinating UAT, negotiating SLAs, and conducting post-mortems against KPIs. Apply data and best-in-class practices to prioritize long-term strategies and immediate tactics across global operations.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Program & Project Management (PMO)
Seniority: Manager level

Key Responsibilities

  • •Lead and contribute to the development of global solutions that enable Store and Services sales through digital at retail channels.
  • •Own project roadmaps and prioritize initiatives by translating business drivers into actionable plans based on data and dependencies.
  • •Represent Digital Programs with internal stakeholders and external partners to launch projects, including negotiating terms and SLAs and managing agreements.
  • •Contribute to global workshops and summits, perform impact analysis, and support ideation of initiatives for digital at retail sales drivers.
  • •Manage post-mortems and retrospective reviews against KPIs, communicating improvements across Digital Programs, stakeholders, Product Management, and engineering.
Travel: Low travel

Pay and Benefits

Perks:Health InsuranceDentalPaid LeaveGym MembershipMeal Allowance

Key Requirements

  • •5+ years in the digital industry across product, project management, business operations, sales operations, and/or commerce.
  • •Demonstrated project and roadmap ownership, with the ability to prioritize based on long-term strategy and immediate tactics.
  • •Strong data/analytics capability to interpret business performance and recommend optimized operational initiatives.
  • •Experience collaborating globally across countries and time zones, communicating progress concisely to stakeholders.
  • •Highly proficient with global operations solutions and collaboration tools including Microsoft Office Suite and relevant productivity platforms.
Experience:5+ yearsDigital industryProduct managementProject managementBusiness operationsSales operationsCommerceGaming
Skills:TeamworkAttention to detailCommunicationCollaborationData analysis
Languages:English
Tech Stack:Microsoft Office SuiteG SuiteConfluenceSlackMicrosoft Teams

Company Brief

Sony Interactive Entertainment
Develops and publishes PlayStation hardware, software, and digital services, operating the PlayStation platform and ecosystem for gaming, entertainment, and network services worldwide.
Industry: Gaming
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: San Mateo, United States
Founded: 1993
WebsiteLinkedIn