Customer Success Manager - Boston

DataDog
Boston
Workplace: HybridFull timeUSD 86,000 - 118,000 annuallyFunction: Customer Success & Account ManagementExperience: 5-7 yearsSkills: ["Communication","Relationship management","Negotiation","Customer success","Sales"]

We’re seeking a Customer Success Manager to drive growth within existing accounts through onboarding, upsell and cross-sell, while building strong customer relationships. You’ll partner with sales, advise customers on Datadog usage, monitor adoption and renewal risk, and collaborate across Support, Product, Finance and Legal to ensure value delivery and a positive experience in a dynamic, hybrid work culture.

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DataDog
DataDog
1 year ago

Customer Success Manager - Boston

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

We’re seeking a Customer Success Manager to drive growth within existing accounts through onboarding, upsell and cross-sell, while building strong customer relationships. You’ll partner with sales, advise customers on Datadog usage, monitor adoption and renewal risk, and collaborate across Support, Product, Finance and Legal to ensure value delivery and a positive experience in a dynamic, hybrid work culture.
Location: Boston
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Partner with the sales team to ensure smooth transition and onboarding experience.
  • •Proactively build relationships with customers to create mutual trust.
  • •Successfully carry-out the full-sales cycle for growth opportunities in existing accounts.
  • •Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively.
  • •Monitor usage trends to uncover renewal risks and promote greater adoption rates.

Pay and Benefits

Salary: USD 86,000 - 118,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDental401kRsusEspp

Key Requirements

  • •5-7 years of experience in a customer account facing role.
  • •Strong communicator with excellent attention to detail.
  • •Motivated by building long-term and long-lasting relationships.
  • •Experience negotiating contract terms and overcoming pricing objections for upsell/cross-sell.
  • •Enjoys working in an evolving, solution-focused environment.
Experience:5-7 years
Skills:CommunicationRelationship managementNegotiationCustomer successSales
Languages:English

Company Brief

DataDog
Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2010
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn