Remote Part Time Shareholder Experience Associate

NTT
Charlottetown, Alberta, Manitoba, New Brunswick, Nova Scotia, Prince Edward Island
Workplace: RemotePart timeFunction: Customer Support (Service Desk)Experience: 1-3 yearsEducation: high_schoolSkills: ["Communication","Listening","Problem-solving","Attention to detail","Adaptability"]

Provide professional, accurate, and timely support to shareholders and the investment community as the initial point of contact. Handle account inquiries, documentation requirements, share transactions, and estate processing with empathy and sound judgment in a fast-paced contact center environment. Explain processes clearly, apply policies and regulatory requirements for compliant processing, and continually adapt to evolving systems and procedures through structured training.

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FursaFursa
NTT
NTT
6 days ago

Remote Part Time Shareholder Experience Associate

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Last checked: 1 hour agoStatus: Live

Job Summary

Provide professional, accurate, and timely support to shareholders and the investment community as the initial point of contact. Handle account inquiries, documentation requirements, share transactions, and estate processing with empathy and sound judgment in a fast-paced contact center environment. Explain processes clearly, apply policies and regulatory requirements for compliant processing, and continually adapt to evolving systems and procedures through structured training.
Location: Charlottetown, Alberta, Manitoba, New Brunswick, Nova Scotia, Prince Edward Island
Workplace: Remote
Employment Type: Part time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver professional, courteous, and empathetic service while meeting established quality and service standards.
  • •Respond to shareholder inquiries for account information, documentation requirements, and transactions, including medallion signature guarantees and notarization requirements.
  • •Support probate and estate documentation needs, including beneficiary designations and wills with supporting legal documents.
  • •Explain processes, requirements, and documentation clearly and accurately while handling sensitive situations with professionalism.
  • •Apply company policies, procedures, and regulatory requirements to ensure accurate service and compliant processing while adapting to evolving systems and procedures.

Pay and Benefits

Perks:Health InsuranceVisionDental

Key Requirements

  • •1 to 3 years of experience in customer service, contact centre, or service-focused environments.
  • •Strong verbal, written, and listening skills to communicate complex information clearly and professionally.
  • •High School Diploma or equivalent.
  • •Strong computer skills and the ability to navigate multiple systems and applications.
  • •General understanding of Canadian and U.S. tax documentation requirements plus strong problem-solving and attention to detail.
Experience:1-3 years
Education:High School
Skills:CommunicationListeningProblem-solvingAttention to detailAdaptability
Languages:EnglishFrench
Tech Stack:Google AuthenticatorIOSAndroidEthernet

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn