Team Lead, Market Operations - San Antonio, TX

Carvana
San Antonio
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Leadership","Interpersonal skills","Problem-solving","Customer focus","Team coaching"]

Lead daily operations for a local Carvana market hub, driving market launch success, logistics, consumer branding, and ongoing performance. Coach and develop a team of Customer Advocates by hiring, onboarding, training, running performance check-ins, and recognizing achievements. Analyze business trends, generate regular reporting for upper management, and personally jump in to resolve complex customer-facing issues while keeping operations running smoothly in a fast-paced environment.

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Carvana
Carvana
1 day ago

Team Lead, Market Operations - San Antonio, TX

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Lead daily operations for a local Carvana market hub, driving market launch success, logistics, consumer branding, and ongoing performance. Coach and develop a team of Customer Advocates by hiring, onboarding, training, running performance check-ins, and recognizing achievements. Analyze business trends, generate regular reporting for upper management, and personally jump in to resolve complex customer-facing issues while keeping operations running smoothly in a fast-paced environment.
Location: San Antonio
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Run the local Carvana hub, including market launch, operations, logistics, consumer branding, and market success
  • •Coach and develop Customer Advocates through hiring support, onboarding, training, feedback, performance check-ins, and goal setting
  • •Drive production and keep market operations running smoothly in a fast-paced customer service environment
  • •Assess business trends and proactively create solutions to potential roadblocks
  • •Act as the go-to expert and help manage complex, sensitive customer-facing issues

Pay and Benefits

Perks:Health InsuranceDentalVision401kPet Benefits

Key Requirements

  • •5+ years work experience in a customer-facing team environment
  • •3+ years of management experience
  • •Proven history of developing and coaching employees
  • •Prior experience with strategic planning and process improvement to exceed goals
  • •Must be able to read, write, speak, and understand English
Education:Bachelor's
Skills:LeadershipInterpersonal skillsProblem-solvingCustomer focusTeam coaching
Licenses:Salesperson license (California, Colorado, Kentucky, Louisiana, Maryland, Nevada, Oklahoma, Tennessee, Utah, Virginia, Wisconsin)
Languages:English
Tech Stack:SalesforceTableau

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn