Export Customer Service & Logistics Specialist
DP World
Porto
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2-5 yearsEducation: bachelorsSkills: ["Communication","Customer service","Problem-solving","Relationship building","Time management"]Own end-to-end export order management for Europe, ensuring smooth flow of goods, information, and documentation. Manage bookings with shippers and carriers, escalate and resolve issues, optimize customer experience, and input data into Order Management systems while coordinating with DPW offices to meet contractual SLAs. Collaborate with internal teams, monitor KPIs, and ensure AMS/VGM/ISF submission accuracy.
